客户体验策略经理
Manager, Client Experience Strategy
WHO WE ARE
Zeta Global (NYSE: ZETA) 是一家由人工智能驱动的营销云平台，利用先进的人工智能（AI）和数万亿的消费者信号，帮助营销人员更高效地获取、增长和保留客户。通过 Zeta Marketing Platform（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活统一到一个平台中，使复杂的营销变得简单——该平台由业内最大的专有数据库和 AI 提供支持。我们跨多个垂直领域的企业客户能够通过每个渠道为每位消费者提供个性化体验，从而提升营销活动的效果。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办公室。如需了解更多信息，请访问 www.zetaglobal.com
THE ROLE
我们正在寻找一位积极进取的客户体验策略经理加入我们的团队。在这一职位上，你将协助战略客户总监为客户提供具有前瞻性的洞察——利用商业智能交付成果和受众策略来推动可衡量的结果。你将协调交付成果、路线图、关键项目和任务，并在销售、媒体、客户和分析团队之间进行内部协作，以对齐目标、解决问题并最大化客户满意度——同时加强客户关系，将数据转化为可操作的建议。如果你热衷于提供优质服务，为团队增加价值，并与战略客户总监一起帮助客户实现目标，我们期待你的加入。根据你的所在地，这个职位可能是混合办公（纽约、纳什维尔、洛杉矶、旧金山）或远程办公。
Key Responsibilities:
- 协调内部团队和资源，按照战略客户总监的监督，利用商业智能交付成果和受众策略，推动为客户带来可衡量结果的前瞻性洞察的交付。
- 作为客户的联系人，协助对齐内部资源并协调交付，以执行活动和计划。
- 与内部团队（包括销售、媒体、客户和分析）紧密合作，管理时间表、解决问题并确保活动按计划进行。
- 分析来自 Zeta Marketing Platform（ZMP）的报告和数据，识别趋势、机会和可操作的建议。
查看英文原文
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com
THE ROLE
We are looking for a motivated Manager, Client Experience Strategy to join our team. In this role, you will support the Strategic Account Director in delivering forward-thinking insights for clients — leveraging Business Intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmaps key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while strengthening relationships and turning data into actionable recommendations. If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a Strategic Account Director, we’d love to hear from you. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.
Key Responsibilities:
- Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients.
- Point of contact for your clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives.
- Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track.
- Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement.
- Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders.
- Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights.
- Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value.
- Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions.
Qualifications
- 2 - 4 years of account management experience at a digital agency
- Strong organizational skills with the ability to handle multiple priorities
- Analytical mindset and problem-solving abilities
- Experience with 1st-party audience strategy and development
- Proficiency in Microsoft Office Suite
- Collaborative team player who performs well in a fast-paced environment
- Bachelor's degree in Business, Marketing, Communications, or a related field
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $70,000 - $90,000, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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