客户关系经理
Client Relations Manager
LVH 是全球精英人士首选的私人住宅租赁服务，汇聚了一群值得信赖的房主和客人，他们共同追求精致、优雅和提升的人类体验。LVH 提供最精心策划的体验，无与伦比的在-home 全面服务，独家房屋管理及咨询服务，并结合最新的技术趋势。
作为销售团队的一员，客户关系总监在创建、管理和培育与新老直接客户及合作伙伴的关系中发挥关键作用，包括：
核心职责
- 与市场团队合作，开拓并发展新的客户线索
- 对潜在客户进行筛选，确保良好的匹配度和长期合作潜力
- 与业主合作伙伴团队协作，根据公司提供的产品定制提案
- 主导成交流程，并与财务团队协调以确保付款完成
- 监督体验团队，确保客户期望在规划、房屋和人员服务方面得到持续超越
- 建立并维护稳固的客户关系，推动重复业务和长期忠诚度
- 确保关键绩效指标（KPI）的达成，包括预订配额、潜在客户开发活动指标和客户满意度（CSAT）评分
薪酬福利
- 具有竞争力的年薪，范围为 75,000 - 85,000 美元
- 佣金计划结构
- 20 天带薪年假
- 5 天带薪病假
- 6 天带薪节假日
- 工作设备补贴
- 私人健康保险
- 弹性工作时间，需根据业务需求和管理层批准
要求
技能与知识资格
- 在旅游、房地产或其他面向高净值人群的高价值产品领域，具有 4 年或以上客户关系管理或销售经验
- 在销售和收入增长方面有成功业绩记录
- 出色的英语口头和书面沟通能力
- 熟练使用 CRM、演示工具和其他在线生产力工具
- 具备多任务处理能力和在截止日期前高效工作的能力
- 具备国际旅行经验和兴趣者优先考虑
最初发布于 Himalayas
查看英文原文
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS
- Prospect and develop new client leads in collaboration with the Marketing team
- Qualify prospective clients to ensure a good fit and long-term partnership potential
- Work with the Owner Partner Team to tailor proposals across company offerings
- Lead the closing process and coordinate with the Finance team to ensure payment completion
- Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
- Build and maintain strong client relationships to drive repeat business and long-term loyalty
- Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
COMPENSATION
- Competitive gross annual salary ranging from $75,000 - $85,000
- Commission Plan structure
- 20 Days of Paid Time Off
- 5 Days of Paid Sick Leave
- 6 Days of Paid Holidays
- Work equipment stipend
- Private health insurance
- Flexible work schedule, subject to business needs and management approval
Requirements
SKILL AND KNOWLEDGE QUALIFICATIONS
- 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
- Proven track record of success in sales and increase in revenue
- Exceptional verbal and written English communication skills
- Strong experience with CRM, presentation, and other online productivity tools
- Multi-tasking capabilities and working effectively under deadlines
- Experience and love for international travel are highly desirable
Originally posted on Himalayas