学习解决方案支持助理
Learning Solution Support Assistant
我们正在寻找一位积极主动、技术能力扎实的学习解决方案支持助理加入我们的团队。在此职位中，成功候选人将为组织的学习平台、系统和数字培训工具提供技术支持。该职位涉及维护系统功能、支持用户，并确保学习技术高效运行以支持培训交付和组织发展计划。
成功候选人将与内部团队紧密合作，解决系统问题，支持平台管理，并确保学习和信息系统可靠运行。
岗位职责
- 系统支持：为学习平台、数字工具及相关系统提供技术支持，确保用户使用顺畅且可访问。
- 网络与基础设施支持：协助维护网络连接并解决影响学习系统和数字平台的基本网络问题。
- 服务器管理：支持微软 Windows 服务器的管理和维护，并协助进行常规的服务器监控和故障排查。
- 数据库支持：协助数据库管理工作，包括数据库创建、执行查询、系统备份以及使用 MSSQL 维护数据库完整性。
- 用户支持：为内部用户提供技术支持，处理系统相关问题并确保问题得到及时解决。
- 系统监控与维护：监控系统性能并协助识别潜在技术问题，以确保学习运营的最小中断。
- 协作：必要时与内部团队和外部供应商合作，以支持学习技术解决方案的实施和维护。
要求
教育背景
· 计算机科学、信息技术或相关领域的学士学位。
经验
· 在 IT 支持、系统管理或学习技术支持方面有相关经验者优先。
技能
- 熟悉计算机操作系统。
- 熟悉计算机网络和网络技术，并具备实际操作经验。
- 熟悉微软 Windows 服务器（熟悉其他服务器技术者优先）。
- 熟悉数据库，如 Microsoft SQL Server，包括数据库创建、查询执行、管理及备份流程。
- 熟悉编程语言。
查看英文原文
We are seeking a proactive and technically skilled Learning Solution Support Assistant to join our team. In this role, the successful candidate will provide technical support for the organisation's learning platforms, systems, and digital training tools. The role involves maintaining system functionality, supporting users, and ensuring that learning technologies operate efficiently to support training delivery and organisational development initiatives.
The successful candidate will work closely with internal teams to troubleshoot system issues, support platform administration, and ensure the reliability of learning and information systems.
Job Responsibilities
- System Support: Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users.
- Network & Infrastructure Support: Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms.
- Server Management: Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities.
- Database Support: Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL.
- User Support: Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly.
- System Monitoring & Maintenance: Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations.
- Collaboration: Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.
Requirements
Education
· Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience
· Relevant experience in IT support, systems administration, or learning technology support will be an advantage.
Skills
- Good knowledge of computer operating systems.
- Good knowledge and hands-on experience in computer networking and network technologies.
- Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage).
- Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
- Knowledge of programming languages will be an added advantage.
- Strong verbal and written communication skills.
- Strong analytical and decision-making abilities
Key Competencies
- Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner.
- Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately.
- Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users.
- Collaboration: works effectively with team members and stakeholders to maintain reliable system operations.
- Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.
Originally posted on Himalayas