业务与履行运营项目协调员
Business & Fulfillment Operations Program Coordinator
职位名称：业务与履约运营项目协调员
部门：业务与履约运营部
汇报对象：履约运营高级执行总监
简介 - 关于NoaNet
NoaNet是一家非营利性互助公司，提供批发电信传输服务，总部位于华盛顿州斯波坎地区。过去20多年里，它运营着一条总长超过3300英里的可靠公共开放接入宽带通信网络，为农村地区提供宽带服务，支持服务于超过26万客户的最后一公里提供商。NoaNet的成员包括九个公共公用事业区和一个联合运营机构，自2000年以来一直在华盛顿州为批发客户提供服务。了解更多关于NoaNet的信息，请访问 。
职业概述
业务与履约运营项目协调员作为跨职能协调资源，支持业务与履约运营组织。该职位在多个功能团队（包括业务运营、订单履约、外线工程（OSP）、专业服务和合作伙伴宽带计划）中提供项目协调、行政支持、报告、文档管理、客户支持和运营支持服务。
职责
- 协调业务与履约运营部门的项目、服务交付活动和运营计划。
- 跟踪项目时间表、里程碑、行动项和状态更新，同时支持领导和项目经理。
- 支持客户上线、服务激活、订单处理和客户体验计划。
- 为订单查询、报价、服务请求和客户沟通提供额外支持。
- 利用Box和其他业务系统维护项目文档、记录、存储库和运营文件。
- 在Monday.com内支持工作流管理和协调活动。
- 在Camvio、COS Systems和相关OSS/BSS平台内协助管理和运营支持活动，涉及NoaNet社区宽带。
- 支持与NetSuite和其他业务系统相关的运营流程和报告活动。
- 为管理层准备运营、客户、项目和绩效报告。
- 协助关键绩效指标（KPI）跟踪、仪表板维护和业务绩效报告。
- 协调定期会议、议程、沟通和行政事务。
查看英文原文
Job Title: Business & Fulfillment Operations Program Coordinator
Department: Business & Fulfillment Operations
Reports to:Senior Executive Director of Fulfillment Operations
Overview - About NoaNet
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet’s members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at .
Career Overview
The Business & Fulfillment Operations Program Coordinator serves as a cross-functional coordination resource supporting the Business & Fulfillment Operations organization. This position provides project coordination, administrative support, reporting, documentation management, customer support, and operational support services across multiple functional teams including Business Operations, Order Fulfillment, Outside Plant (OSP), Professional Services, and partner broadband programs.
Responsibilities
- Coordinate departmental projects, service delivery activities, and operational initiatives across Business & Fulfillment Operations.
- Track project timelines, milestones, action items, and status updates while supporting leaders and project managers.
- Support customer onboarding, service activations, order processing, and customer experience initiatives.
- Provide overflow support for order inquiries, quotes, service requests, and customer communications.
- Maintain project documentation, records, repositories, and operational files utilizing Box and other business systems.
- Support workflow administration and coordination activities within Monday.com.
- Assist with administration and operational support activities within Camvio, COS Systems, and related OSS/BSS platforms as it relates to NoaNet Community Broadband
- Support operational processes and reporting activities associated with NetSuite and other business systems.
- Prepare operational, customer, project, and performance reports for leadership review.
- Assist with KPI tracking, dashboard maintenance, and business performance reporting.
- Coordinate recurring meetings, agendas, communications, and administrative activities.
- Identify opportunities to improve workflows, documentation practices, reporting processes, and customer experience.
Education, Training, Knowledge, Skills and Qualifications:
- Bachelor’s degree in Business, Telecommunications, Project Management, Communications, Marketing, or related field; equivalent experience considered.
- Two to five years of experience in telecommunications, operations, project coordination, customer support, or related fields.
- Strong organizational, communication, and customer service skills.
- Experience with Monday.com, Box, Camvio, COS Systems, NetSuite, and Microsoft 365 preferred.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Availability to travel as needed
Physical Requirements:
· Must be able to lift and carry up to 20+ pounds.
Working Conditions:
- Work is normally performed in an office environment with long periods of computer work.
- Ability to work effectively in a remote and collaborative environment.
Driving Requirements
· Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.
Location
· Remote home office located in the State of Washington.
Wage
- Wage range $75,800 - $105,000/yr DOE.
- This is a regular exempt position.
Benefits
- Defined Benefit Retirement Plan through the WA State Department of Retirement Systems
- 457b Optional Supplement Plan
- Medical, Dental and Vision insurance
- Accidental Death and Long Term Disability Plan
- Combined Paid Leave
- 11 Paid Holidays
EEO:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
Disclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.
Salary: $75,800 - $105,000 DOEOriginally posted on Himalayas