客户服务中心 - 需求匹配志愿者
Customer Service - Needs Matching Volunteer
Needs Matching Team 的职责是确保我们的前线工作人员能够尽快满足需求。我们既是客户服务人员，也是侦探，擅长解决问题！
你将负责将每位需要设备的前线工作人员与拥有设备的供应商联系起来。具体职责可能包括：
- 验证并添加供应商和需求到地图中
- 将供应商和物资与提出需求的人连接起来
- 与供应商和需求提出者建立和维护关系
- 更新首选供应商列表
- 监控我们的邮件服务
- 发现关于供应商和需求提出者的有价值见解
- 结果导向且有驱动力
- 坚韧且有决心
- 注重细节
- 能够通过电话和邮件与需求提出者和供应商进行沟通
Frontline.Live 最近获得了官方慈善地位，目前全部由志愿者组成。这个志愿者职位可以根据你的生活和工作情况灵活安排，我们非常期待收到你的消息，了解你如何参与进来。
Frontline.Live 利用实时开放数据的力量，将处于危机中的人与他们所需的资源连接起来。目前，Frontline.Live 正在努力为英国前线医疗工作者提供他们缺乏的个人防护装备，以应对新冠疫情。
通过收集、可视化和分析供应商和需求者的数据，我们向政府和采购机构展示了一种更有效、更高效、更人性化的方式来满足危机时期的需求。
最初发布于喜马拉雅山
查看英文原文
The Needs Matching Team is here to make sure our frontline workers have their needs met as quickly as possible. We are part customer service and part detective, with a major in problem solving!
You will be responsible for connecting every frontline worker who needs equipment, with the suppliers who have it. Specific responsibilities may include:
- Validate & add suppliers and needs to the map
- Connect suppliers and supplies to those raising needs
- Foster and build relationships with suppliers and needs raisers
- Update the list of preferred suppliers
- Monitor our email service
- Identify story worthy insight on suppliers and needs raisers
- Results orientated & driven
- Resilient & determined
- Attention to detail
- Comfortable communicating with need raisers and suppliers over phone and email
Frontline.Live has recently gained official charity status, and for now is entirely staffed by volunteers. This volunteer position is entirely mouldable to your own living and working situation, and we'd love to hear from you, and how this might work for you.
Frontline.Live harnesses the power of live, open data, to connect people in crisis with the resources they need. Currently, Frontline.Live is working hard to connect UK frontline healthcare workers with the PPE they lack, to aid in the Covid-19 crisis.
By collecting, visualising and analysing data from suppliers & people in need, we show political and procurement bodies a more effective, more efficient and more human way of meeting needs in a time of crisis.
Originally posted on Himalayas