（高级）IT支持工程师
(Senior) IT Support Engineer
Orcrist 正在使用前沿技术构建下一代数据智能平台。我们处理海量数据，实现亚秒级查询。我们的产品是一个基于 Kubernetes 的平台，以 B2B SaaS 或自托管本地解决方案形式交付，包括隔离部署。我们为国防、执法和企业客户提供服务，帮助他们将关键任务数据转化为可操作的智能。
职位
Internal IT 保障同事的工作 - 从首次入职电话到日常的 macOS 和 Linux 支持，以及背后的访问权限。我们正在寻找一位有经验的支持工程师，已经能够独立负责系统和主题，并希望在支持和项目工作之间分配时间。
这是一个实操岗位，不是管理岗位：你从技术上负责系统和项目，与团队其他成员一起处理工单。
你会做的事情
- 处理支持工单 - 全体 Internal IT 团队共同的责任。
- 通用的 macOS 和 Linux 支持：设置、设备管理、故障排查、软件和硬件生命周期。
- 身份与访问管理：用户生命周期、组、角色、权限和核心系统中的 SSO。
- 我们工具链的系统负责人 - 配置、访问、集成和生命周期。
- 作为新成员与 Internal IT 的首次接触，负责 IT 入职电话。
- 从规划到部署再到移交运营，独立负责 Internal IT 项目。
- 自动化我们的用户流程：入职、角色变更、工具配置、离职。
- 改进我们的流程。
- 记录流程、系统和工具，使同事无需询问即可使用。同时用于我们的 Internal IT 文档。
关于你
- 在 IT 支持或内部 IT 领域有多年经验，达到高级水平。
- 已经独立负责一个系统或主题并使其持续运行。
- 对 macOS 和 Linux 支持、命令行和基本脚本（如 Bash 或 Python）有信心。
- 具备身份与访问管理的实际知识（SSO、MFA、目录服务、角色和权限）。
- 在日常支持之外，有独立执行项目的经历。
- 对 AI 代理和自动化感兴趣，并愿意在自己的工作中使用它们。
- 能够与非技术人员清晰沟通，具备服务意识。
- 文档是习惯，而不是事后补充。
- 英语达到 C1 或以上水平，德语达到 B1 或以上。
加分项
- 具备 ITIL 专业知识（认证）
查看英文原文
Orcrist is building a next generation data intelligence platform using cutting-edge technologies. We're handling petabyte-scale data with sub-second queries. Our product is a Kubernetes‑based platform delivered as B2B SaaS or as a self‑hosted on‑prem solution, including air‑gapped deployments. We enable customers across defense, law enforcement, and enterprise to turn mission-critical data into actionable intelligence.
Role
Internal IT keeps our colleagues working - from the first onboarding call to daily support on macOS and Linux and the access rights behind it. We are looking for an experienced support engineer who has already taken ownership of systems and topics, and who wants to split their time between support and project work.
This is a hands-on role, not a leadership role: you own systems and projects technically and work in the ticket queue alongside the rest of the team.
What you'll do
- Work on support tickets - a responsibility shared across the whole Internal IT team.
- General support for macOS and Linux: setup, device management, troubleshooting, software and hardware lifecycle.
- Identity & Access Management: user lifecycle, groups, roles, permissions and SSO across our core systems.
- System ownership for our tooling - configuration, access, integrations and lifecycle.
- Run the IT onboarding call for new joiners as their first contact with internal IT.
- Own internal IT projects from scoping through rollout to handover into operations.
- Automate our user journeys: onboarding, role changes, tool provisioning, offboarding.
- Improve our processes.
- Document processes, systems and tooling so colleagues can use them without asking. As well as for our internal IT Documentation
About you
- Several years of experience in IT support or internal IT, at an advanced level.
- You have already owned a system or topic end to end and kept it running.
- Confident with macOS and Linux support, the command line and basic scripting (e.g. Bash or Python).
- Practical knowledge of Identity & Access Management (SSO, MFA, directory services, roles and permissions).
- Experience running projects independently alongside day-to-day support.
- Interested in AI agents and automation, and willing to use them in your own work.
- Clear communication with non-technical colleagues and a service mindset.
- Documentation is a habit, not an afterthought.
- English at C1 or above, German at B1 or above.
Nice-to-haves
- ITIL expertise (certification or equivalent practical experience).
- Experience in an ISO 27001 environment.
What we offer
- Remote-first, Germany-wide: Work from wherever you do your best work, with regular team gatherings in Berlin and other off-site locations.
- Flexibility by default: Flexible working hours help you make work fit your life.
- Your setup, your way: Get a personal home-office equipment budget to create a workspace that works for you.
- 30 days of vacation: Take the time you need to recharge and come back with fresh energy.
- Keep growing: We invest in your personal and professional development.
- Get rewarded for impact: Performance bonuses are tied to agreed objectives and key results.
- A warm welcome: Every new team member gets a welcome goodie bag.
- Good people, good times: From summer and Christmas parties to regular team gatherings, we make time to celebrate together.
- A mission that matters: Work on challenges with tangible impact on public safety and national security.