I-CPT-0033：AI与ML开发工程师
I-CPT-0033: AI & ML Developer
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职位名称：独立承包商 – AI 与 ML 开发者（远程）
关于 20four7VA
20four7VA 是提供虚拟人员配置解决方案的全球领导者。我们正在扩大技术团队，将人工智能驱动的自动化整合到客户服务和工单系统中。我们正在寻找一位具备 NLP、聊天机器人开发和智能自动化专业知识的熟练 AI 与 ML 开发者。
工作时长：每周 20 小时（可能转为全职）
时间安排：美国东部时间 上午 9:30 – 下午 2:30（弹性时间，优先工作日）
主要职责
1. 自然语言处理（NLP）与 AI 模型开发
- 设计和开发用于聊天机器人、情感分析和文档处理的 NLP 模型。
- 实现文本分类、命名实体识别（NER）、摘要和翻译。
- 微调并部署预训练的大语言模型（如 GPT-4、BERT、LLaMA、T5）。
2. 基于 AI 的聊天机器人开发
- 构建并部署用于客户服务和工单自动化的智能聊天机器人。
- 实现意图识别、实体提取和上下文感知的对话流程。
- 将聊天机器人集成到 WhatsApp、Slack、MS Teams 和 WebChat 中。
- 支持多轮对话和主动的 AI 驱动响应。
3. 工单系统优化
- 开发用于工单分类、优先级排序和自动路由的 AI 模型。
- 实现基于 AI 的 FAQ 自动回复生成。
- 应用强化学习优化解决流程。
4. 数据处理与标注
- 对工单日志、聊天记录和电子邮件进行预处理和清洗。
- 应用分词、词形还原和嵌入以提高 NLP 准确性。
- 通过数据集标注和注释增强监督模型。
5. API 与系统集成
- 为基于 AI 的聊天机器人和工单系统构建 API
查看英文原文
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If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
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If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title: Independent Contractor – AI & ML Developer (Remote).
About 20four7VA
20four7VA is a global leader in providing virtual staffing solutions. We are expanding our technology team to integrate AI-driven automation into customer support and ticketing systems. We are seeking a skilled AI & ML Developer with expertise in NLP, chatbot development, and intelligent automation.
Work Hours: 20 hrs/week (potential to go full-time)
Schedule: 9:30 AM – 2:30 PM EST (Flexi, preferably weekdays)
Key Responsibilities
1. Natural Language Processing (NLP) & AI Model Development
- Design and develop NLP models for chatbots, sentiment analysis, and document processing.
- Implement text classification, named entity recognition (NER), summarization, and translation.
- Fine-tune and deploy pre-trained LLMs (e.g., GPT-4, BERT, LLaMA, T5).
2. AI-Powered Chatbot Development
- Build and deploy intelligent chatbots for customer support and ticketing automation.
- Implement intent recognition, entity extraction, and context-aware dialogue flows.
- Integrate chatbots with WhatsApp, Slack, MS Teams, and WebChat.
- Enable multi-turn conversations and proactive AI-driven responses.
3. Ticketing System Optimization
- Develop AI models for ticket categorization, prioritization, and auto-routing.
- Implement AI-powered auto-response generation for FAQs.
- Apply reinforcement learning for optimizing resolution workflows.
4. Data Processing & Annotation
- Preprocess and clean ticketing logs, chat transcripts, and emails.
- Apply tokenization, lemmatization, and embeddings for improved NLP accuracy.
- Enhance supervised models through dataset labeling and annotation.
5. API & System Integration
- Build APIs for AI-driven chatbot and ticketing automation.
- Integrate with CRMs and ITSM tools (e.g., ServiceNow, Zendesk, Freshdesk).
- Create real-time NLP analytics dashboards for chatbot performance tracking.
6. AI Model Optimization & Evaluation
- Conduct A/B testing, hyperparameter tuning, and model benchmarking.
- Apply evaluation metrics (F1-score, BLEU, ROUGE, perplexity).
- Optimize for low-latency, real-time interactions.
7. Research & Continuous Improvement
- Stay updated with the latest in LLMs, generative AI, and conversational AI.
- Experiment with Gemini, Claude, Mistral, and other cutting-edge models.
- Contribute to innovation in AI-driven automated support systems.
8. Security, Compliance & Ethics
- Ensure compliance with GDPR, CCPA, HIPAA (where applicable).
- Implement bias detection, fairness, and ethical AI practices.
- Secure models against adversarial attacks and vulnerabilities.
9. Collaboration & Documentation
- Work with IT, customer support, and automation teams.
- Document architectures, workflows, and training pipelines.
- Conduct internal training sessions for teams on AI automation tools.
Technologies & Tools
- Programming: Python, Django, Flask
- AI/ML: OpenAI API, Hugging Face Transformers, TensorFlow, PyTorch
- Frontend/Integration: React, REST APIs, Webhooks
- Databases: MySQL, MongoDB, PostgreSQL
- Platforms: NLP/Conversational AI platforms (Dialogflow, Rasa, LangChain, etc.)
Preferred Experience
- AI-powered chat-based support systems.
- Automated ticketing workflows using ML.
- Hands-on experience with large-scale chatbot deployments.
- Exposure to enterprise-level CRM/ITSM integrations.
Why Join Us?
- Opportunity to steer AI innovation in global support systems.
- Flexible schedule with potential to grow into full-time role.
- Collaborative remote-first culture with focus on automation, innovation, and impact.
Originally posted on Himalayas