会匈牙利语的客户支持代表
Customer Support Representative with Hungarian
市场运营限定地区（需当地身份）
公司Sales Consulting
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
处理来电和外呼（服务与商业相关）；
电子邮件与工单系统– 处理咨询、投诉、线下活动及后续跟进；
聊天– 通过数字平台实时协助客户；
社交媒体支持– 管理在Facebook、X、Instagram等其他平台上的客户互动；
根据日间和夜间的工作量/班次比例，混合使用多种渠道
职责
- 监督与银行针对目标客户的产品和服务相关的支持活动，包括售前推广和完成，以及销售活动。
- 管理和发展目标客户群，以实现指定的商业目标—通过适当的定量和定性服务水平—同时遵守银行的一般指导方针和政策。
职能
- 通过可用工具支持客户，满足其在银行业务产品和服务相关活动中的帮助需求，特别是指导客户使用各种渠道，帮助他们进行银行业务操作，并提供有用信息以确保客户获得最佳体验。
- 通过电话渠道远程提供产品和服务的推广、咨询和推荐活动。
- 确保提供信息、操作和商业支持，以及多渠道销售流程中的交易操作和运营支持。
- 根据商业方法，针对指定和潜在客户开展主动商业活动，通过银行提供的所有交互渠道保持持续且高质量的互动，并报告每次联系的结果。
- 追求指定客户群的价值发展和增长，识别未开发潜力，并推广最适合客户需求的服务模式。
- 为指定客户群提供足够的电话支持，包括处理电话投诉，支持数字网点以确保更高效和有效的服务水平。
- 遵守适用法规，与客户（外呼）就潜在欺诈报告进行互动。
- 确保自助银行业务的支持活动管理，
- 多渠道合同解锁和远程提供。
查看英文原文
Inbound Calls&Outbound Calls(servicing and commercial);
Email & Ticketing System– Handling inquiries, complaints, off-line activities and follow-ups;
Chat– Assisting customers in real-time via digital platforms;
Social Media Support– Managing customer interactions on other platforms like Facebook, X, Instagram etc.
Mix channel with various proportions based on the volumes/shifts day vs night
Mission
- Oversee assistance and support activities related to the Bank’s products and services intended for the target clientele, including presales promotion and completion, as well as sales activities.
- Manage and develop the target clientele in order to achieve the assigned commercial objectives—through appropriate quantitative and qualitative service levels—while operating within the Bank’s general guidelines and policies.
Functions
- To support customers, through the tools available, regarding their needs for assistance in activities related to banking products and services, in particular, guiding customers in the use of the various channels, helping them to carry out banking operations and providing useful information for allow customers to have the best possible customer experience
- Carry out promotion, advisory, and placement activities for products and services through remote offering via the telephone channel.
- Ensure the provision of informational services, operational and commercial assistance, as well as transactional operations and operational support for multichannel sales processes.
- Conduct proactive commercial activities toward the assigned and potential clientele, in line with the commercial method, maintaining continuous and high quality engagement by leveraging all interaction channels made available by the Bank, and reporting the outcome of each contact.
- Pursue the development and growth of the value of the assigned clientele, identifying untapped potential and promoting the application of the service model best suited to client needs.
- Provide an adequate level of telephone assistance to the assigned clientele, including the management of telephone complaints, supporting the Digital Branch to ensure more efficient and effective service levels.
- Interact with clients (outbound), in compliance with applicable regulations, regarding reports of potential fraud.
- Ensure the management of support activities for self-banking processes,
- Multichannel contract unlocking, and remote offering.
- To carry out a proactive commercial activity, taking care of a continuous dialogue using at best all the methods of interaction available
- To maintain constantly updated on the evolution of strategy and commercial policy, on the launch of new products and on commercial initiatives
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
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