专业服务主管，英国
Head of Professional Services, UK
我们是谁
全球80%的员工是无固定办公桌的工作者。他们是让我们的灯亮起、让汽油流动、建造道路和桥梁、运行制造工厂、确保我们获得医疗服务，并为我们提供可靠电话和互联网连接的人。作为创业者，我们是否考虑过解决他们的问题，提高他们的生产力？
Zinier是一家致力于赋能一线工作者——以及支持他们的人——实现更伟大的成就的公司。鉴于全球大多数员工都是无固定办公桌的工作者，Zinier认识到技术公平性的重要性，以改善这些维持世界运转的工作者的生活和生产力。
我们是一支以远程为主、总部位于硅谷的全球团队，在美国、加拿大、欧洲、拉丁美洲、新加坡和印度班加罗尔拥有混合型员工队伍，我们的主要投资者包括Accel、ICONIQ Capital、Founders Fund、Newfund Capital、NGP Capital、Tiger Global Management和Qualcomm Ventures LLC。
我们寻找什么
Zinier正在招聘一位专业服务主管，负责领导英国的企业交付工作，同时帮助我们在快速增长的环境中扩展专业服务职能。
我们寻找一位真正的球员兼教练，一位能够负责与高管客户的关系、在关键时刻亲自参与交付工作，并帮助建立高效实施流程的实干型领导者。
你将处于产品、交付和客户成果的交汇点，确保我们的客户成功部署并扩展Zinier平台。虽然你将参与定义专业服务的运营模式和交付手册，但你也会深入工作——领导复杂的实施项目，指导团队应对技术和运营挑战，并确保客户实现可衡量的转型。
此职位将与销售、客户成功、产品和工程团队紧密合作，以确保成功的部署、良好的客户成果和长期的平台采用。
如果你在快速变化的环境中茁壮成长，喜欢解决复杂的技术和运营挑战，并热爱与客户和内部团队建立牢固的关系，我们希望能与你交流。
你所在的位置
英国任何地方；能够根据需要与客户和团队进行远程或面对面协作（偶尔需要出差）。
该职位提供的机会
- 负责交付工作
查看英文原文
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Zinier is hiring a Head of Professional Services to lead enterprise delivery across the UK while helping scale our Professional Services function in a fast-growing environment.
We’re looking for a true player-coach, a hands-on leader who can own executive customer relationships, step into critical delivery moments, and help build a high-performing implementation practice.
You’ll operate at the intersection of product, delivery, and customer outcomes, ensuring our customers successfully deploy and scale the Zinier platform. While you’ll help define the Professional Services operating model and delivery playbooks, you’ll also stay close to the work — leading complex implementations, guiding teams through technical and operational challenges, and ensuring customers achieve measurable transformation.
This role partners closely with Sales, Customer Success, Product, and Engineering to ensure successful deployments, strong customer outcomes, and long-term platform adoption.
If you thrive in fast-moving environments, enjoy solving complex technical and operational challenges, and love building strong relationships with customers and internal teams alike, we’d love to talk to you.
Where you are located
Anywhere in the UK; able to collaborate with customers and teams globally as needed, either remotely or in person (occasional travel required).
What the role offers
- Own delivery outcomes for strategic enterprise customers across the UK
- Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption
- Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities
- Manage and guide complex enterprise implementation projects from kickoff through production launch
- Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities
- Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes
- Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum
- Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices
- Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes
- Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships
What you’ll bring to the role
- Strong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrations
- Excellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiences
- Strong technical intuition — comfortable engaging with IT teams and navigating complex technical environments without needing to be a developer
- Proven ability to drive delivery outcomes in fast-moving or unstructured environments
- Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platforms
- Strong communication skills, emotional intelligence, and ability to manage complex enterprise relationships
- AI-native in approach to work
- Hunger, Hustle, Honesty, Humility
Originally posted on Himalayas