心理健康流程经理
Mental Health Throughput Manager
在一家人们真正相信自己所做事情的公司工作非常有趣！
我们致力于将热情和客户关注带入业务中。
简介
**必须能流利使用西班牙语**
**必须有医疗运营或患者准入经验，行为健康运营经验优先**
Throughput Manager 负责监督和优化心理健康服务中的全流程患者流动，确保患者从最初的转介和准入到排程、治疗启动、持续护理协调以及收入周期准备的高效流转。
此职位为入院、患者准入、排程、医生资源管理、转介转化、护理协调、账单流程以及流程改进项目提供运营领导。Throughput Manager 与临床、运营和行政领导者紧密合作，以最大化患者准入、改善患者体验、提高医生利用率、减少护理延误并支持组织增长。
Throughput Manager 是一位关键的运营领导者，负责识别瓶颈、实施可扩展的工作流程，并确保患者在整个治疗过程中获得及时、高质量的护理。
职责描述
核心职责
领导力与团队管理
- 直接监督入院协调员、排程专员、准入协调员和其他运营支持人员。
- 招聘、入职、培训和发展团队成员。
- 定期进行一对一会议、辅导和绩效评估。
- 建立生产力、质量和客户服务的期望。
- 制定人员配置模型和排班，确保足够的覆盖。
- 管理出勤率、年假审批和人力资源规划。
- 培养问责制、协作和持续改进的文化。
患者准入与入院管理
- 监督所有患者入院和准入流程。
- 确保对转介、咨询和预约请求的及时响应。
- 监控并提高新患者转化率。
- 减少护理障碍，提高首次预约的速度。
- 制定策略以减少预约延误并改善患者体验。
- 维护候诊名单并实施补位策略。
流程与资源管理
- 监控整个护理连续体中的患者流动。
- 优化医生排程和模板使用。
- 预测医生资源并识别需求缺口。
查看英文原文
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
**Must be bilingual in Spanish**
**Must have healthcare operations or patient access experience, behavioral health operations preferred**
The Throughput Manager is responsible for overseeing and optimizing the end-to-end patient flow across Mental Health services, ensuring efficient movement of patients from initial referral and access through scheduling, treatment initiation, ongoing care coordination, and revenue cycle readiness.
This role provides operational leadership for intake, patient access, scheduling, provider capacity management, referral conversion, care coordination, billing throughput, and process improvement initiatives. The Throughput Manager partners closely with clinical, operational, and administrative leaders to maximize patient access, improve patient experience, increase provider utilization, reduce delays in care, and support organizational growth.
The Throughput Manager serves as a key operational leader responsible for identifying bottlenecks, implementing scalable workflows, and ensuring patients receive timely, high-quality care throughout their entire treatment journey.Description
Essential Responsibilities
Leadership & Team Management
- Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff.
- Recruit, onboard, train, and develop team members.
- Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.
- Establish productivity, quality, and service expectations.
- Develop staffing models and schedules to ensure adequate coverage.
- Manage attendance, PTO approvals, and workforce planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
Patient Access & Intake Management
- Oversee all patient intake and access workflows.
- Ensuretimelyresponse to referrals, inquiries, and appointment requests.
- Monitor and improve new patient conversion rates.
- Reduce barriers to care and improve speed to first appointment.
- Develop strategies to minimize appointment delays and improve patient experience.
- Maintain waitlists and implement backfill strategies.
Throughput & Capacity Management
- Monitor patient flow across the continuum of care.
- Optimizeprovider schedules and templateutilization.
- Forecast provider capacity andidentifyopportunities to increase access.
- Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns.
- Develop strategies to improve continuity of care and reduce patient leakage.
- Support service expansion planning and resource allocation.
Referral & Care Coordination Management
- Oversee internal and external referral processes.
- Monitor referral aging and conversion metrics.
- Ensure seamless transitions between levels of care and services.
- Collaborate with referral sources and internal stakeholders to improve access and patient retention.
- Ensure referral documentation and authorization requirements arecompleted timely.
Revenue & Operational Throughput
- Partner with Revenue Cycle teams toidentifyoperational barriersimpactingbilling and claims submission.
- Monitor scheduling and registration accuracy to minimize claim denials.
- Support processes that improve charge capture and reduce delays in revenue realization.
- Collaborate on workflow improvements thatimpactfinancial performance and patient access.
Operational Excellence & Process Improvement
- Develop, standardize, andmaintainoperational workflows and SOPs.
- Identifyinefficiencies and implement process improvement initiatives.
- Lead operational projects and system implementations.
- Coordinate onboarding activities for new providers to ensure operational readiness.
- Support new program launches, market expansions, and strategic initiatives.
- Utilize Lean principles and data-driven methodologies to improve throughput.
Data, Reporting & Analytics
- Monitor key operational dashboards and KPIs.
- Analyze trends related to patient access, provider utilization, conversion, throughput, and retention.
- Develop weekly and monthly leadership reports.
- Utilize Excel, business intelligence tools, and reporting platforms toidentifyopportunities for improvement.
- Present operational findings and recommendations to leadership.
Quality & Compliance
- Ensure compliance with HIPAA and organizational policies.
- Monitor scheduling, registration, and documentation accuracy.
- Conduct audits and implement corrective actions as needed.
- Ensure payer, authorization, and credentialing requirements are met.
- Support organizational quality improvement initiatives.
Target Compensation - $70,000-80,000
The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
Qualifications
Required
- Bilingual.
- Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, ora relatedfield (or equivalent experience).
- 3–5 years of healthcare operations or patient access experience.
- 2+ years of leadership or supervisory experience.
- Experience withmentalhealth.
- Strong knowledge of scheduling workflows and patient access management.
- Advancedproficiencyin Microsoft Excel and reporting tools.
- Experience with electronic health record (EHR) systems.
Compensation:
Compensation Dependent Upon Location and ExperienceThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
Originally posted on Himalayas