Sage Intacct PPS 功能顾问（菲律宾）
Sage Intacct PPS Functional Consultant (Philippines)
Sage Intacct PPS 功能顾问
职位概述
加入我们快速发展的技术赋能业务，作为客户值得信赖的顾问，带来对 Sage Intacct 的深入功能专业知识，帮助我们的客户解决当前的挑战并为未来的成功打下坚实基础。作为位于菲律宾的 Sage Intacct PPS 功能顾问，您将为美国客户提供生产后的支持和优化服务，与跨时区的 CrossCountry 咨询团队协作，交付响应迅速、高质量的解决方案。这是一个完全远程的全职职位，让您置身于一个全球互联、注重学习的公司——在这里，您的贡献受到重视，您的成长得到支持，您的声音被听到。
您将负责的工作
提供生产后支持
- 为使用 Sage Intacct 的美国客户日常提供功能支持，解决问题、处理增强请求并优化系统配置。
- 在核心 Sage Intacct 模块中排查功能问题，包括总账、应付/应收、计费、采购、费用和收入确认。
- 支持与关键流程（如采购到付款、订单到收款和月结）相关的财务和会计流程改进。
与美国团队协作
- 在重叠的工作时间内与美国的 CrossCountry 顾问和客户利益相关者紧密合作，确保支持工单和增强请求及时解决。
- 准备清晰简洁的状态更新，并在适当的时候向 CrossCountry 项目经理上报问题或风险。
- 参与团队会议、客户电话会议和知识分享会，全程展现出良好的书面和口头英语沟通能力。
推动质量与持续改进
- 协助数据分析、导入/导出格式化、测试和文档编写，以支持客户交付成果和系统完整性。
- 识别支持请求中的模式，并主动推荐配置或流程变更以减少重复性问题。
- 按照 CrossCountry 标准，详细记录支持活动、配置和解决方案。
拥抱人工智能与新兴工具
- 利用人工智能驱动的工具和自动化来提升工作的质量、准确性和效率。
- 跟踪与财务和 ERP 系统相关的最新人工智能发展，保持好奇和负责任的心态。
查看英文原文
Sage Intacct PPS Functional Consultant
Role Overview
Join our rapidly growing Technology Enablement practice as a trusted advisor to clients, bringing deep functional expertise in Sage Intacct to help our clients solve today’s challenges and build a strong foundation for future success. As a Sage Intacct PPS Functional Consultant based in the Philippines, you will provide post-production support and optimization for US-based clients, working collaboratively with CrossCountry’s consulting teams across time zones to deliver responsive, high-quality solutions. This is a fully remote, full-time role that places you at the heart of a globally connected, learning-focused firm – one where your contributions are valued, your growth is supported, and your voice is heard.
What You’ll Do
Deliver Post-Production Support
- Provide day-to-day functional support for US-based clients using Sage Intacct, resolving issues, processing enhancement requests, and optimizing system configurations.
- Troubleshoot functional problems across core Sage Intacct modules including General Ledger, Accounts Payable/Receivable, Billing, Procurement, Expenses, and Revenue Recognition.
- Support finance and accounting workflow improvements tied to key processes such as Procure-to-Pay, Order-to-Cash, and Month-End Close.
Collaborate with US-Based Teams
- Partner closely with US-based CrossCountry consultants and client stakeholders during overlapping business hours, ensuring timely resolution of support tickets and enhancement requests.
- Prepare clear, concise status updates and escalate issues or risks to CrossCountry project managers as appropriate.
- Participate in team meetings, client calls, and knowledge-sharing sessions, contributing strong written and verbal English communication throughout.
Drive Quality & Continuous Improvement
- Assist with data analysis, import/export formatting, testing, and documentation to support client deliverables and system integrity.
- Identify patterns in support requests and proactively recommend configurations or process changes to reduce recurring issues.
- Maintain thorough documentation of support activities, configurations, and resolutions in line with CrossCountry standards.
Embrace AI & Emerging Tools
- Leverage AI-powered tools and automation to enhance the quality, accuracy, and efficiency of your work.
- Stay current on AI developments relevant to finance and ERP systems, bringing a mindset of curiosity and responsible adoption to your day-to-day work.
What You’ll Bring
Experience
- 4-6 years of hands-on experience supporting or implementing Sage Intacct in a consulting, advisory, or client-services environment.
- Solid command of core Sage Intacct modules: General Ledger, AP/AR, Billing, Procurement, Expenses, and Revenue Recognition.
- Strong understanding of foundational accounting concepts, including Chart of Accounts, Journal Entries, Trial Balance, and Intercompany transactions.
- Demonstrated experience collaborating with remote, cross-functional teams, ideally with US-based stakeholders across multiple time zones.
Skills
- Strong spoken and written English communication skills, with the ability to translate technical issues into clear updates for clients and internal teams.
- Ability to analyze and format data for Sage Intacct imports and exports based on system requirements.
- Detail-oriented and self-motivated, with a track record of managing multiple priorities and meeting deadlines in a fast-paced environment.
- Comfort with AI tools and openness to leveraging emerging technologies to improve personal and team productivity.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
- Sage Intacct Implementation Specialist certification strongly preferred.
- Chartered Accountant (CA) or equivalent accounting designation is a plus.
- Experience with project coordination tools, ticketing platforms, and remote collaboration software (e.g., Jira, Salesforce, Microsoft Teams).
- Availability for partial overlap with US Eastern or Central time zones (typically mornings in Philippine Standard Time).