客户经理
Account Manager
Optimy.ai 正在寻找一位充满活力且有条理的人员加入我们的团队，担任客户经理。在此职位中，您将发挥关键作用，负责管理客户账户、协调项目，并确保我们电商平台的成功。理想的候选人应热爱电商行业，具备良好的沟通能力，并能在快节奏的环境中茁壮成长。
关于 Optimy.ai，Kognitive Tech Inc. 的一个部门
Kognitive Tech Inc. 成立于 2006 年，是一家销售科技公司，致力于帮助客户增加收入并提供卓越的客户服务。我们的电商部门 Optimy.ai 提供一个销售自动化平台，结合人工智能的效率与人工的专业知识，简化客户互动，减少跟进时间，并提高潜在客户到成交的转化率。通过平衡自动化与个性化互动，Optimy.ai 帮助企业降低成本，提升成果，并为客户提供他们应得的无缝体验。
职责：
· 作为客户成功团队的核心成员，您将培养和维护与新老客户的联系，促进顺利的上手流程，并确保他们的持续成功。
· 负责客户上手流程，确保在客户参数范围内及时完成技术设置，包括数据库集成，并向网站开发人员提供脚本。
· 主导并参与与新客户的全部介绍性通话，作为主要联系人解答疑问并设定明确的期望。
· 与客户合作制定个性化的上手计划，引导他们完成流程，并对双方的目标达成一致。
· 与所有相关方紧密合作，组织有效的培训课程，针对客户和销售代表进行培训，确保全面理解并持续适应不断变化的需求。
- 准备并交付全面的报告给客户，提供洞察、推动行动，并提供有价值的视角以支持决策。
- 参与与经销商团体的季度评审，积极参与讨论，解决疑虑并探索改进机会。
- 为所有相关方提供卓越的客户服务，及时回应咨询，并主动解决任何客户问题或担忧。
- 展示对客户独特挑战的深入理解，积极调查团队需求。
查看英文原文
Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.
About Optimy.ai, a Division of Kognitive Tech Inc.
Kognitive Tech Inc., founded in 2006, is a Sales Tech company dedicated to helping clients increase revenue and deliver exceptional customer service. Our eCommerce division, Optimy.ai, offers a sales automation platform that combines AI efficiency with human expertise to streamline customer engagement, reduce follow-up time, and improve lead-to-sale conversions. By balancing automation with personal interaction, Optimy.ai helps businesses minimize costs, maximize results, and provide customers with the seamless experience they deserve.
Responsibilities:
· As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
· Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.
· Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.
· Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.
· Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.
- Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.
- Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.
- Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.
- Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.
- Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.
Compensation:
$55,000 - $60,000 plus commissions
Requirements
· Proven customer support experience as a Client Service Representative.
· Fluency in French is an asset.
· Demonstrated proficiency in effective phone communication and exceptional active listening skills.
· Proficiency with CRM systems and practices.
· Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.
· Excellent communication and presentation skills.
· Proficiency in multitasking, prioritization, and effective time management.
· Demonstrated experience thriving in an Agile, fast-paced environment.
· Enthusiastic about learning and embracing new technologies.
· Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.
· Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.
Benefits
· Leading-edge technology that delivers amazing results.
· Competitive compensation that rewards strong performance.
· Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills!
· Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.
We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer, if you need any type of accommodation, please let us know.
Our hiring process may involve AI-assisted screening for keywords and minimum qualifications, and AI-supported analysis of one-way interview responses. All results are reviewed by our recruitment team, who make all hiring decisions.
Originally posted on Himalayas