销售协调员，拉美地区
Sales Coordinator, LATAM
作为Absolute获奖销售团队的一员，销售协调员（“SC”）主要负责为全球销售团队提供运营支持。
SC职位的主要职责是为内部销售团队提供销售支持。通常，SC职位将结合售前、售后和内部合规工作。SC还需要保持对岗位、产品、系统和工具的知识。有销售经验；担任过销售协调员或其他行政职位的经验将被视为加分项。
你将负责的工作内容：
售前：
- 新账户创建
- 协助处理特殊定价请求
- 计算回购和共期请求
- 回答并引导销售咨询电话和邮件
- 管理并执行内部帮助台队列
售后：
- 为全球销售团队提供日常销售行政任务支持
- Salesforce账户维护，更新并确保Salesforce中的联系人/账户数据准确
- 与财务、订单管理、业务应用和全球支持进行协作
- 在需要时执行产品升级和期限延长
- 调查订单相关问题
- 确保内部数据录入符合合规标准
- 在保持SLA标准的同时确保正确的订单分配
- 管理许可合规的内部沟通
- NetSuite账户和订单审批
参与部门计划并发展相关知识：
- 参加提供的培训课程；提升对Absolute产品/服务及内部系统和工具（包括CRM）的了解
- 保持对市场宣传材料及相关产品/服务定位的了解
- 为客户提供以客户为中心的环境，鼓励信息共享、基于团队的销售活动，并专注于新业务、续约和发展
- 保护Absolute及其客户的安全和隐私
- 其他由管理层指派的任务
你将带来的能力：
- 熟悉Salesforce CRM和NetSuite
- 具备MS Excel和行政支持经验
- 优秀的客户互动和关系建立能力
- 优秀的口头和书面沟通能力
- 能在基于团队的环境中工作
- 能够独立工作
- 每年可出差一到两周参加销售会议和培训
- 在季度末能灵活安排加班时间
为什么加入我们：
你具备韧性，
查看英文原文
Working as part of Absolute’s award-winning Sales team, Sales Coordinators (“SCs”) are primarily responsible for providing operational sales support to the global sales teams.
The primary focus of the SC role is providing sales support to the internal sales teams. Generally, the SC position will be a combination of pre-sales, post-sales, and internal compliance work. SCs are also expected to maintain job, product, systems, and tools knowledge. Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
What You’ll Do
Pre-sales:
- New account creations
- Assisting with special pricing requests
- Calculating buyback and co-term requests
- Answer and direct sales inquiry calls and emails
- Manage and execute internal help desk queus
Post-sales:
- Provide daily support to WW sales on various sales administrative tasks
- Salesforce account maintenance, updates and maintains accurate contact/account data in Salesforce
- Engagement with Finance, Order Management, Business Applications, and Global Support
- Administer product upgrades and term extensions when requested
- Investigate order related issues
- Ensure internal data entry compliance standards are met
- Ensure proper order assignment while maintaining SLA standards
- Manage Licence Compliance internal communications
- NetSuite Account and Order approval
Participate in department initiatives and develop related knowledge:
- Attend training sessions offered; grow knowledge of Absolute products/services and internal systems and tools, including CRM
- Stay current in Marketing collateral and related product / service positioning
- Contribute to a customer-focused environment that encourages information sharing, team-based sales activity, and an absolute focus on new business, renewals, and development.
- Protect the security and privacy of Absolute and its customers.
- Other duties as assigned by management
What You’ll Bring
- Experience with Salesforce CRM, and NetSuite
- Experience in MS Excel and administrative support
- Excellent customer-engagement and relationship-building skills
- Excellent verbal and written communication skills
- Ability to work in a team based environment
- Ability to work independently
- Ability to travel one to two weeks out of the year for sales meetings and training
- Flexibility in work availability for extended hours at the end of the quarter
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era. So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel
Originally posted on Himalayas