人力资源运营伙伴
People Operations Partner
我们是谁：
Alpaca 是一家总部位于美国的全球领先代理优先经纪基础设施公司，提供股票、ETF、期权、加密货币、固定收益、24/5交易等服务。
在我们的子公司中，Alpaca 是一家持牌金融服务公司，通过我们机构级 API 为全球 40 个国家的数百家金融机构提供服务。这包括经纪自营商、投资顾问、财富管理公司、对冲基金和加密货币交易所，总计超过 1000 万个经纪账户。
我们的全球团队由经验丰富的工程师、交易员和经纪专业人士组成，他们致力于实现我们让全球每个人都能获得金融服务的使命。我们高度重视开源贡献，并积极培育一个充满活力的社区，持续提升我们获奖的、开发者友好的 API 以及其背后的强大基础设施。
Alpaca 获得了来自顶级全球投资者的 4 亿美元资金支持，包括 Portage Ventures、Spark Capital、Tribe Capital、Social Leverage、Horizons Ventures、Opera Tech Ventures、SBI Group、Derayah Financial、Unbound、Peak XV、Elefund 和 Y Combinator。
我们的团队成员：
我们是一个由 400 多名分布在世界各地的成员组成的动态团队，大家在自己喜欢的地方工作，团队成员遍布美国、加拿大、日本、匈牙利、尼日利亚、巴西、英国等地！
我们正在寻找渴望为 Alpaca 快速发展做出贡献的热情人士。如果你认同我们的核心价值观——保持好奇、富有同理心、承担责任，并准备好产生重大影响，我们鼓励你申请。
你的职责：
我们正在寻找一位人力资源运营合作伙伴，作为我们全球员工队伍的可靠、高接触度运营人员。你将负责日常的人力资源运营工作，如入职、离职、员工生命周期事务、数据质量、员工支持等，同时也会参与员工关系支持和跨职能人力资源项目。
这是一个注重执行、亲力亲为的职位：约 70% 的时间用于核心人力资源运营，30% 用于相关工作（员工关系支持、分析、系统和特别项目）。你将在不同地区和时区之间协作，而不是单一地区的专家，你将帮助我们在扩展过程中保持流程的一致性、合规性和人性化。
如果你喜欢当运营顺畅时它显得无处不在，并且你对人工智能和现代人力资源系统如何减少人力资源工作的琐碎任务感兴趣，那么这个职位非常适合你。
查看英文原文
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We’re looking for a People Operations Partner to be a reliable, high-touch operator for our global workforce. You’ll own the day-to-day People Ops engine such as onboarding, offboarding, employee lifecycle transactions, data quality, and employee support while also stretching into employee relations support and cross-functional People projects as needed.
This is a hands-on, execution-first role: roughly 70% core People Operations and 30% adjacent work (employee relations support, analytics, systems, and special projects). You’ll work across regions and time zones, not as a single-region specialist, and you’ll help keep our processes consistent, compliant, and human as we scale.
If you like making operations feel invisible when they work and you’re curious about how AI and modern HR systems can take the busywork out of People work this role will fit.
What you’ll do
- Process a high volume of employee lifecycle work such as onboarding, offboarding, transfers, job/comp changes, and related requests. Coordinate cross-functional follow-through so employees and managers get timely, high-quality support.
- Partner with employees and leaders across regions and time zones. Execute global People processes while navigating local nuances so support feels consistent and locally aware.
- Provide benefits support where needed, including answering employee questions, helping with enrollments or life event changes, and coordinating with vendors or specialists on more complex issues.
- Maintain accurate, audit-ready employee files and HRIS records. Flag data gaps, process breaks, and compliance risks early, and help keep the People tech stack running smoothly.
- Triage employee and manager questions on policies, processes, benefits, and systems. Know when to resolve it yourself, when to loop in Benefits/Payroll/Legal/IT, and when to escalate.
- Handle sensitive situations with discretion and sound judgment.
- Pull and clean reports from the HRIS and adjacent systems (headcount, starters/leavers, tenure, and other people metrics). Help maintain dashboards and turn raw data into clear, usable summaries for the People team and leadership.
- Support high-impact People initiatives: HRIS/ATS improvements, workflow redesign, policy rollouts, audit prep, and other cross-functional projects.
- Look for practical ways to use AI and automation to reduce manual work (FAQs, documentation, reporting, request triage, process mapping) while staying thoughtful about privacy, accuracy, and employee trust.
What we’re looking for
Required
- 1–3 years in People Operations, HR Operations, HR Coordinator/Generalist, or a closely related role
- Experience supporting the employee lifecycle (onboarding, offboarding, and day-to-day HR transactions)
- Comfort working with a global or multi-country workforce, or clear evidence you can learn local nuances quickly and operate across time zones
- Strong attention to detail, organization, and follow-through in a high-volume environment
- Clear, professional written and verbal communication including with employees and managers
- Discretion with confidential employee information
- Confidence in spreadsheets (Excel or Google Sheets) and HR systems; able to pull reports, spot data issues, and keep records clean
- A service mindset: you default to helpful, calm, and reliable, even when volume is high
- Comfort in a fast-moving environment: you can juggle competing priorities, stay composed when things are busy, and still deliver accurate work without losing the human touch
Nice to have
·
- Hands-on experience with modern HRIS platforms such as HiBob, Rippling, Workday, BambooHR, or similar
- Exposure to employee relations (intake, documentation, case tracking, or supporting investigations)
- Experience supporting employee benefits (questions, enrollments, life events, or vendor coordination)
- Experience supporting systems or process projects (HRIS implementation, workflow redesign, audit, or policy rollout)
- Genuine interest in AI and how it can improve People operations (tools, prompts, automation, documentation)
- Startup, high-growth, or similarly fast-paced experience
- Experience in a remote or multi-entity environment
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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