初创项目与体验负责人
Startup Program & Experience Lead
我们是谁
Notion 是一个协作型 AI 工作空间，让团队和代理共同思考 https://www.youtube.com/watch?v=vkpYpWfEK5s。我们正在打造一个地方，让你的知识、项目、会议和 AI 工具并存，使工作更快、更清晰、更不零散。数以百万计的个人、小团队和大公司都在 Notion 上开展工作。
Notinos（我们的员工）是将这个未来的工作方式变为现实的客户。我们重视工艺，打造持久的事物，并相信伟大的工作本质上仍是人类的。我们的目标不是推出下一个功能。每一位 Notinos 团队都在努力设定人类在 AI 时代如何协作的标准。从构建企业的记录系统，到创建和管理 AI 代理，再到自动化繁杂的工作，我们非常重视为客户提供更多时间去完成他们生命中的重要工作。
关于我们：
Notion 帮助你为生命中的重要工作打造美观的工具。在这个无尽应用和标签页的世界中，Notion 为团队提供了一个地方，无缝连接文档、笔记、项目、日历和邮件——内置 AI 来寻找答案并自动化工作。数百万用户，从个人到丰田、Figma 和 OpenAI 等大型组织，都喜爱 Notion 的灵活性，并选择它因为它能帮助他们节省时间和金钱。
现场协作对 Notion 的文化至关重要。我们要求所有团队成员在周一、周二和周四，也就是我们指定的锚点日，到办公室工作。某些团队或职位可能需要额外的现场工作日。
关于该职位：
Startup Program & Experience Lead 负责初创客户在入职和试用体验期间的旅程，帮助初创企业成功采用 Notion，与平台互动，并在其旅程早期实现价值。
与 Startup 总监紧密合作，该职位结合了项目管理、客户体验、生命周期参与和运营执行，以提升区域内的初创企业激活、参与度、转化率和留存率。
此人会与市场、产品、客户成功和合作伙伴团队跨职能合作，创建可扩展的初创计划、入职体验和参与活动，以支持长期业务增长。
该职位适合喜欢在规模化的同时保持对客户需求和运营的深度理解的人。
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WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT US:
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
ABOUT THE ROLE:
The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey.
Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engagement, conversion and retention across the region.
This person partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams to create scalable startup programs, onboarding experiences and engagement initiatives that support long-term business growth.
This role is ideal for someone who enjoys building systems and experiences at scale, while remaining deeply connected to customer needs and operational excellence.
WHAT YOU'LL ACHIEVE:
- Improve startup activation, engagement, conversion and retention across the regional startup funnel.
- Build and manage scalable onboarding and lifecycle programs for startup customers.
- Create startup-focused educational, onboarding and engagement experiences that help customers realize value quickly.
- Identify friction points and improve the startup customer journey.
- Support the execution of startup initiatives, campaigns, events and ecosystem programs across the region.
- Track and analyze program performance, customer engagement and operational metrics to improve conversion and ARR over time.
- Help to build the Startups 2.0 operational frameworks, creating an automated scorecard to identify top startups and provide a high-touch customer experience.
SKILLS YOU'LL NEED TO BRING:
- Experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
- Strong organizational and project management skills.
- Ability to manage multiple initiatives and priorities in fast-moving environments.
- Strong customer empathy and operational mindset.
- Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams.
- Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities.
- Strong written and verbal communication skills.
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
NICE TO HAVES:
- Experience working with startups or startup ecosystems.
- Experience with onboarding, lifecycle or customer engagement programs.
- Familiarity with product-led growth environments.
- Experience building scalable operational processes or customer programs.
- Passion for AI, productivity tools and the future of work.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $140,000 - $205,000 per year.
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A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.