战略合作伙伴经理
Strategic Partnership Manager
### 关于Assembled
卓越的客户服务需要人类客服和AI在完美平衡下协同工作，[Assembled](https://www.assembled.com/customers) 是唯一一个能够大规模协调两者的统一平台。Canva、Etsy 和 Robinhood 等公司使用 Assembled 来协调其整个客服运营——内部客服团队、外包客服公司和 AI ——在一个操作系统中。拥有端到端解决案例的 AI 代理、用于客服协助的 AI 协作工具，以及 AI 驱动的人力资源管理，可以优化人力和 AI 的能力，Assembled 帮助团队更快、更好地提供服务，同时更明智地决定如何配置人员和自动化。由 NEA、Emergence Capital 和 Stripe 提供的 7100 万美元资金支持，我们正在打造一个让 AI 和人类协作真正奏效的平台。
#### 职位描述
作为战略合作伙伴经理，你将负责 Assembled 最关键的合作伙伴关系，并建立定义我们市场进入策略的下一波生态系统合作。
合作伙伴关系贡献了 30% 的收入，你将负责对这一功能贡献最大的战略联盟。你将从上到下全面负责：合作伙伴战略、领导高管关系、推动联合销售策略、大规模启动新合作伙伴关系，并确保 Assembled 在从基层员工到管理层之间都有积极的口碑。
你将利用 AI 加速执行并扩展关键合作伙伴关系的可能性。我们寻找的是曾在大规模场景中做过类似工作的人，知道什么是优秀，也明白优秀的合作伙伴关系是在细节中建立的。
如果你希望负责能推动业务发展的合作伙伴关系，并证明它们可以成为组织的竞争优势，这就是你的职位。
#### **职责**
- **制定合作伙伴战略：** 为 Assembled 最具战略意义、最复杂的合作伙伴关系制定并执行全面策略，与业务目标保持一致并释放最大生态价值。
- **管理高管关系：** 培养并维护与合作伙伴组织的高级别关系，作为 Assembled 的主要联络人和值得信赖的联系点，特别是推动能转化为实际成果（如收入、信任）的口碑。
- **赋能合作伙伴团队：** 设计并提供培训、赋能计划和销售工具，提升合作伙伴的能力，并在合作伙伴组织中推动 Assembled 的知名度。
- **推动合作伙伴收入：** 通过联合规划加速管道生成，账户管理
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### About Assembled
Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
#### The Role
As Strategic Partnerships Manager, you’ll own Assembled's most critical partnership relationships and build the next wave of ecosystem partnerships that define our go-to-market motion.
Partnerships drives 30% of revenue, and you'll own the strategic alliances that contribute most to the function. You'll have ownership from top to bottom: partner strategy, leading executive relationships, driving co-sell motions, launching new partnerships at scale, and ensuring Assembled has positive mindshare, from IC to leadership.
You'll leverage AI to accelerate execution and expand what's possible across key partnerships. We're looking for someone who has done this before at scale, knows what great looks like, and who knows that great partnerships are built in the details.
If you want to own partnerships that move the needle and prove they can be a competitive advantage for an organization, this is the role.
#### **Responsibilities**
- **Develop Partnership Strategy:** Build and execute comprehensive strategies for Assembled's most strategic, complex partnerships that align with business priorities and unlock maximum ecosystem value.
- **Manage Executive Relationships:** Cultivate and maintain senior-level relationships with partner organizations, serving as Assembled's primary liaison and trusted point of contact, specifically driving mindshare that converts to real outcomes (e.g. revenue, trust).
- **Enable Partner Teams:** Design and deliver training, enablement programs, and sales tools that build partner competency and drive Assembled awareness across partner organizations.
- **Drive Partnership Revenue:** Accelerate pipeline generation through joint planning, account mapping, co-selling motions, and field activities that convert partnerships into closed deals.
- **Measure and Optimize:** Track partnership performance metrics, identify what's working, and continuously refine strategies to maximize sourced and influenced revenue.
#### **About You**
- **Experience:** 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships.
- **Go-to-Market Execution:** Proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts and accelerate time-to-value.
- **Strategic Thinking:** Demonstrated success in developing and executing partnership strategies that align with broader business goals.
- **AI-Native Operator:** Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity.
- **Industry Knowledge:** Familiarity with the customer support technology landscape, evolving trends, and how AI impacts the CX space.
#### **Our U.S. benefits**
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- 401(k) plan enrollment
_We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!_
_For United States Applicants:_
_Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States._
_For United Kingdom Applicants:_
_Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law._