工程总监
Director - Engineering
在过去的20多年里，Smartsheet 一直赋能团队实现无缝协作并更智能地扩展解决方案。如今，在我们最具雄心的篇章中，我们正在将人类团队与AI代理结合起来。通过协调代理擅长的工作，自动化手动任务，并在大规模中挖掘洞察力，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大格局思考。这就是工作中的魔法，也是我们每天所追求的。
作为 Smartsheet 印度的工程总监，你将构建能力，赋能全球最大的公司改变他们的工作方式。你将领导负责网格生态系统（grid ecosystem）的团队——定义数据链接、同步和网格基础设施如何作为一个统一平台演进。
- 你将确保架构决策一致，避免碎片化。你愿意挑战技术选择。
- 平台可靠性与运营卓越：你将对其他团队依赖的基础服务的可用性和性能负责。推动所有服务的高标准的值班健康状况、事件响应和 SLA/SLO 定义。
- 你将管理跨支柱/跨领域依赖关系，协商 API 合同，并防止网格生态系统成为交付瓶颈。
- 你将在用户面向的产品功能需求与基础设施稳定性及运营健康之间取得平衡。你将确保该范围内的工程师有清晰的职业成长路径，并为你的团队建立强烈的客户导向意识和支柱身份认同。
- 你将能够接受对影响、服务可用性和团队效率的责任。
- 你将能够站在 AI 在交付和运营中采用的最前沿，积极介入并帮助团队利用 AI 实现其工作方式的最佳交付。
- 你热衷于持续改进，并建立了能跟上最新技术的学习型组织，为你的团队树立榜样。
- 你是敏捷开发、持续交付和 DevOps 的专家，并会倡导维持高质量交付所需的文化和流程。
- 你能深入技术，并处于最新工具和策略的前沿，帮助评估、原型设计并引入到你的团队中。
- 提供软件最佳实践、自动化测试策略方面的指导和领导，并致力于降低技术壁垒
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As the Director of Engineering at Smartsheet India, you will build capabilities to empower the world's largest companies to transform their approach to work. You will guide teams that own the grid ecosystem - defining how data linking, synchronization, and grid infrastructure evolve as a cohesive platform.
- You will ensure architectural decisions are coherent and avoid fragmentation. You will be willing to challenge technical choices.
- Platform Reliability & Operational Excellence: You will be accountable for the availability and performance of foundational services that other teams depend on. Drive a high bar for on-call health, incident response, and SLA/SLO definition across all the services.
- You will manage cross-pillar/cross-domain dependencies, negotiate API contracts, and prevent the grid ecosystem from becoming a delivery bottleneck.
- You will balance the needs of user-facing product features with infrastructural stability and operational health. You will ensure career growth paths are clear for engineers across that spectrum, and develop a strong sense of customer centricity and pillar identity for your teams.
- You will be comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams.
- You will be comfortable being at the forefront of AI adoption for delivery and operations, leaning in and helping the team leverage AI for optimum delivery in their ways of working.
- You are passionate about continuous improvement and have built learning organizations that keep up with the state-of-the-art and set an example for your team.
- You are an expert at agile, continuous delivery, DevOps and will advocate for the culture and processes required to maintain smooth high-quality delivery.
- You can dive deep into technology and are on the forefront of the latest tools and strategies and help evaluate, prototype, and introduce them to our team.
- Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software services.
- You are articulate both in writing and when speaking to different audiences, including executives, customers and engineers. You are fluent in english and can communicate effectively.
- You are a talent magnet that builds diverse teams and retains the best by keeping them engaged and motivated.
You Have:
- 4+ years microservice web application development.
- 10+ years of combined system architecture experience across multiple languages and frameworks.
- 3+ years experience managing software organizations with >25 people.
- Experience with tools such as CloudFormation, CloudTrail, CloudWatch, Elastic Load Balancing, API Gateway, AWS Lambda, EC2, Route 53, etc.
- Experience with NoSQL, Relational Databases, Object Store architectures across globally replicated cloud instances
- Experience partnering with product management on roadmap prioritization, pricing/packaging, and customer adoption
- Experience building autoscaling, distributed systems
- BS in Computer Science or equivalent industry experience
- Strong Computer Science fundamentals in API design, data structures, and algorithms.
- Training and experience with Agile and Lean methodologies
- Legally eligible to work in India on an ongoing basis
- Fluency in English is required
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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