高级信息安全管理工程师
Senior Info Sec Operations Engineer
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得流下了眼泪。这一时刻激发了Fred创建一家能够为每个人实现这种价值的公司——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更智能、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手并进，势不可挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**ServiceNow 安全组织（SSO）**
ServiceNow 安全组织（SSO）提供世界级的创新安全解决方案，降低风险并保护公司及客户。我们帮助客户将最敏感的数据和工作负载迁移到云端，加速我们的业务发展，使我们成为最受信赖的SaaS提供商。我们创造一个员工自豪工作的环境，并能产生积极影响。
**你在这个职位中将负责：**
- 熟悉Okta管理控制台和REST API（用户/组生命周期、会话管理、目录集成）
- 有使用Python编写自动化脚本的经验（测试、错误处理、日志记录、可观测性）
- 有SailPoint IIQ连接器的实践经验（配置、故障排除、自定义规则开发）
- 熟悉ServiceNow ITSM、工作流自动化和集成（MCP服务器、Flow Designer）
- 有AI/LLM概念、提示工程或基于API的自动化经验（构建聊天机器人、自主代理等）
- 接触过Splunk、Grafana或类似的可观测性平台
- 有DevOps/GitOps经验，熟悉CI/CD流水线或基础设施即代码
- 持有CISSP、CISM或同等IAM认证
- 有FedRAMP合规环境或其他类似合规框架的背景
- 有扎实的敏捷开发流程和DevOps文化经验
- 学习型思维，对构建用户访问管理和AI原生自动化知识有浓厚兴趣
#### 资格要求
**要在这个职位上取得成功，你需要：**
- 有利用或批判性思考如何将AI整合到工作流程、决策或问题解决中的经验。这可能包括使用AI驱动的工具、自动化工作流程、分析
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**The ServiceNow Security Organization (SSO)**
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
**What you get to do in this role:**
- Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
- Production experience building Python automation scripts (testing, error handling, logging, observability)
- Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
- Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
- Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
- Exposure to Splunk, Grafana, or similar observability platforms
- DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
- CISSP, CISM, or equivalent IAM certification
- Background in FedRAMP-compliant environments or similar compliance frameworks
- Solid experience in Agile development processes and DevOps culture
- Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation
#### Qualifications
**To be successful in this role you have:**
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
- Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
- Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable) with demonstrated ability to build automation, handle errors, and log activity
- Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
- Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
- SQL fluency for data analysis and troubleshooting
- Familiarity with ITIL practices (incident, problem, change, service request management)
- Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
- Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
- Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
- Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
- Proven problem-solving and analytical skills with excellent written and verbal communication abilities
- Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams
**#SecurityJobs**
For positions in this location, we offer a base pay of **$161,300 - $274,200**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.