资深解决方案设计师
Staff Solution Designer
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
我们正在寻找一位高度积极的**资深解决方案设计师**加入我们的财务产品团队。该职位在业务利益相关者和技术交付团队之间起到关键桥梁作用，与财务、会计、人力规划和科技部门合作，设计并交付可扩展的规划和预测解决方案。
理想的候选人具备扎实的财务领域专业知识、出色的分析和沟通能力，并有将复杂业务需求转化为可行解决方案的经验。您将在支持战略财务计划方面发挥关键作用，包括人力规划、预测、财务建模、流程优化以及跨平台（如Anaplan和Pigment）的企业规划转型。
_**你将负责以下工作**_
**解决方案设计与业务合作**
- 与战略财务利益相关者合作，了解业务目标、痛点和未来需求。
- 主导发现会议、研讨会和需求收集工作。
- 将业务需求转化为详细的功能需求、用户故事、流程图和解决方案设计。
- 对复杂的财务流程进行影响评估、差距分析和可行性评估。
- 确保提出的解决方案符合组织目标、用户体验需求和企业架构标准。
**项目与交付管理**
- 支持从概念到部署的财务技术项目的全流程交付。
- 在执行过程中与解决方案架构师、模型构建者、数据工程、变更管理和业务利益相关者协作。
- 定义范围、优先级改进，并支持路线图规划活动。
- 协助用户验收测试（UAT）计划、测试和业务
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
We are seeking a highly motivated **Staff Solution Designer** to join our Finance Product organization. This role serves as a critical bridge between business stakeholders and technical delivery teams, partnering across Finance, Accounting, Workforce Planning, and Technology to design and deliver scalable planning and forecasting solutions.
The ideal candidate combines strong finance domain expertise, exceptional analytical and communication skills, and experience translating complex business requirements into actionable solution designs. You will play a key role in supporting Strategic Finance initiatives including workforce planning, forecasting, financial modeling, process optimization, and enterprise planning transformations across platforms such as Anaplan and Pigment.
_**What You Get To Do**_
**Solution Design & Business Partnership**
- Partner with Strategic Finance stakeholders to understand business objectives, pain points, and future-state needs.
- Lead discovery sessions, workshops, and requirements gathering efforts.
- Translate business requirements into detailed functional requirements, user stories, process flows, and solution designs.
- Perform impact assessments, gap analyses, and feasibility evaluations across complex finance processes.
- Ensure proposed solutions align with organizational goals, user experience needs, and enterprise architecture standards.
**Program & Project Delivery**
- Support end-to-end delivery of finance technology initiatives from concept through deployment.
- Collaborate with Solution Architects, Model Builders, Data Engineering, Change Management, and business stakeholders throughout execution.
- Define scope, prioritize enhancements, and support roadmap planning activities.
- Facilitate UAT planning, testing, business signoff, and production readiness activities.
- Drive issue resolution and support continuous improvement efforts following deployment.
**Finance Process Transformation**
- Design scalable planning, forecasting, workforce planning, and reporting processes.
- Identify opportunities to streamline workflows, improve user experience, and increase automation.
- Balance immediate business needs with long-term platform strategy and maintainability.
- Drive adoption of best practices across planning processes, solution design, and governance.
**Stakeholder Leadership**
- Build strong partnerships across Finance, Accounting, HR, Enterprise Technology, and Data organizations.
- Communicate effectively with audiences ranging from end users to executive leadership.
- Facilitate cross-functional discussions to align priorities, manage dependencies, and drive decisions.
- Influence outcomes through data-driven recommendations and thoughtful solution design.
#### Qualifications
**To Be Successful In This Role You Have:**
**Required Qualifications**
- 8+ years of experience in Finance Systems, Financial Planning & Analysis (FP&A), Enterprise Applications, Product Delivery, or Solution Design.
- Experience supporting planning, forecasting, workforce planning, accounting, or enterprise finance processes.
- Strong ability to translate business requirements into detailed functional specifications and user stories.
- Experience working with cross-functional teams in an Agile delivery environment.
- Excellent analytical, problem-solving, and critical thinking capabilities.
- Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
**Preferred Qualifications**
- Experience with Anaplan, Pigment, or other enterprise planning platforms.
- Knowledge of workforce planning, forecasting, financial modeling, and management reporting processes.
- Experience supporting large-scale finance transformations or enterprise planning initiatives.
- Familiarity with integrations, data flows, and enterprise system architecture concepts.
- CPA, MBA, Finance, Accounting, Economics, MIS, or related background preferred.
For positions in this location, we offer a base pay of **$146,200 - $255,900**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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