临床专员
Clinical Specialist
关于Lyra
Lyra Health是全球领先的雇主心理健康解决方案提供商，为超过2000万人提供服务。公司已提供1300万次心理健康护理，发表了20多篇同行评审研究，并在可及性、临床效果和成本效率方面取得了无与伦比的成果。广泛的同行评审研究表明，Lyra的创新护理模式使人们恢复速度提高一倍，并且每年整体医疗费用索赔成本减少26%。Lyra通过Lyra Empower——唯一完全集成的、人工智能驱动的平台，正在改变人们获得改变生活的心理健康护理方式。
我们是平等机会雇佣者。我们不会基于种族、肤色、宗教、性别（包括怀孕）、国籍、年龄、残疾、遗传信息或其他受法律保护的类别进行歧视。
申请此职位即表示您确认您的个人信息将按照Lyra Health员工隐私通知进行处理。通过此申请，根据法律规定，我们将收集您的个人信息，包括但不限于您的姓名、电子邮件地址、性别认同、就业信息和电话号码，用于招聘和评估适合性、能力、技能、资格和兴趣。我们还可能收集有关您种族、族裔和性取向的信息，这些信息根据《加州隐私权法案》（CPRA）被视为敏感个人信息，根据英国和欧盟GDPR被视为特殊类别数据。提供这些信息是可选且完全自愿的，如果您提供，您同意Lyra按照收集时说明的目的进行处理，例如用于多元化和包容性计划。如果您是加州居民并希望限制我们使用这些信息，请使用“限制我的敏感个人信息的使用”表格。该信息仅会保留至实现收集目的所需的时间。请注意，Lyra不按CPRA定义的“出售”或“共享”个人资料。在美国以外地区，例如欧盟、瑞士和英国，您可能有权要求访问或获取您的个人资料副本，包括以可移植格式获取。
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About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Key Responsibilities:
- To arrange face-to-face/virtual therapy according to the procedures stipulated and in accordance with the standards dictated by the Clinical Head and client companies.
- To manage client cases with the aim of alleviating presenting problems, by maintaining thorough and rigorous case management.
- To case manage all affiliate counsellors to whom the case consultant has referred clients and to do this in accordance with procedures laid down in the Standard Operating Procedures.
- To provide feedback on affiliates to assist with affiliate management.
- To provide support and guidance to affiliates in case management, clinical management and administrative aspects of cases.
- To feedback to the Clinical Affiliate Liaison team the need for affiliates in particular areas. In the absence of the Clinical Affiliate Liaison team, the Clinical Specialist may be required to engage with a potential affiliate to start the affiliation process.
- To be proficient in and adequately implement and adhere to specific policies and procedures which relate to specific client companies i.e. substance abuse, occupational health, and incapacity management protocols and ensure that necessary feedback is provided to relevant parties where necessary.
- Management of risk which will include, where necessary, with emergency contact persons, hospitals, referrers and other 3rd parties and incorporate multi-dimensional input in the management of the case.
- To conduct Exec|Care sessions to clients as required To provide telephone counselling to clients as required.
- To monitor the level of service received and conduct impact assessments as required.
- To complete customer satisfaction surveys across 100% of face-to-face cases.
- To maintain accurate computer records of all services provided (including conversations and electronic contact with clients and affiliate counsellors).
- To keep and report on weekly statistics of customer satisfaction surveys, outcomes of impact surveys and case management.
- To promptly provide account managers, team leaders and management to allow feedback to be provided to client companies.
- To attend all meetings/ supervision and staff support groups.
Qualifications And Experience:
A fully qualified and registered social worker with at least an Honours degree in Social Work OR A fully qualified and registered Counselling, Clinical psychologist, or A Registered Counsellor. The applicant must be registered with the appropriate professional body.
Essential:
- BA (Honours) (BPsych) and registered with the HPCSA
- MA (Clinical / Counselling Psychology) and registered with the HPCSA
- BA (Social Work) and registered with the SACSSP
Preferred:
- Relevant experience providing counselling to people at risk, child abuse, workplace risks, GBV and high profile clients
- Able to represent the Lyra brand
- Multi-lingualism including English
- Ability to organise and structure themselves
The ideal candidate must demonstrate:
Meticulousness & Precision
- Exceptional attention to detail.
- High standards of documentation and record-keeping.
- Strong follow-through and deadline adherence.
Time Management Excellence
- Ability to manage multiple cases simultaneously without compromising quality.
- Strong prioritisation skills.
- Efficient scheduling and workflow structuring.
Resource Management Capability
- Strategic allocation of cases.
- Monitoring and optimising affiliate capacity.
- Proactive identification of service gaps.
Professional & Clinical Strength
- Strong clinical judgment.
- Ability to remain composed under pressure.
- High ethical integrity.
- Solution-focused orientation.
Organisational & Business Awareness
- Strong administrative competence.
- Commercial awareness in corporate mental health environments.
- Ability to represent the Lyra brand professionally.
Interpersonal Effectiveness
- Confident engagement with senior executives.
- Strong communication skills.
- Collaborative team player.
- Independent decision-maker when required.
The Lyra Clinical specialist will be required to take on any other relevant work related duties as required by the Manager.