高级产品经理
Senior Product Manager
Assured 正在致力于现代化保险行业。理赔处理（即我们是否应该支付这笔索赔？）虽然常常被忽视，却是整个行业的基础。目前这一过程高度依赖人工，涉及电话、传真和直觉判断，每年耗费数十亿美元。我们可以做得更好。
在 Assured，我们为大型保险公司提供软件解决方案，帮助他们在技术驱动的现代世界中取得成功。从自助理赔软件到后端欺诈检测，我们是为全球最大的保险公司之一提供理赔处理支持的核心引擎。
我们面临的挑战深刻而多样，从为理赔人提供在最紧张和脆弱时刻带来安心和清晰度的数字体验，到协调数十亿美元理赔支付的大型机器学习驱动决策，Assured 的工作充满活力、协作性和成就感。
我们正在寻找一位 **高级产品经理**，能够在产品战略、客户参与和执行的交汇点上茁壮成长。在这个职位上，你将直接与客户合作，在上线和实施过程中确保我们的解决方案快速交付可衡量的价值。你将把现实世界的洞察转化为产品改进，塑造一个随着用户成长的平台。
### 你将负责
🤝 在实施过程中与客户合作，发现流程、痛点和机会，指导产品方向。
🧠 将洞察转化为清晰的产品需求、用户故事和经过深思熟虑的优先级待办事项列表。
👩💻 与工程和设计团队合作，交付能够提升采用率、满意度和长期成功的功能。
📊 定义、跟踪和分析关键成功指标，以衡量影响并指导迭代。
⚖️ 平衡短期实施需求与可扩展、战略性解决方案，服务于更广泛的市场。
### 你将具备
📅 在高增长 SaaS 环境中拥有 3-5 年以上的产品管理经验。
🔑 具备面向客户的工程技术岗位经验（例如技术客户经理、实施专家或客户成功经理）是巨大优势。
🧩 擅长简化复杂性，将客户挑战转化为可操作的产品需求。
🚀 在与跨职能团队合作中，有交付具有影响力功能的明确记录。
🗣️ 出色的沟通能力，能够与客户和内部利益相关者进行有效交流。
⚡ 在快节奏、不断变化的环境中茁壮成长，具备主动性。
查看英文原文
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
We’re looking for a **Senior Product Manager** who thrives at the intersection of product strategy, customer engagement, and execution. In this role, you’ll collaborate directly with customers during onboarding and implementation to make sure our solutions deliver measurable value, fast. You’ll turn real-world insights into product improvements, shaping a platform that grows with our users.
### What You’ll Do
🤝 **Partner with customers** during implementation to uncover workflows, pain points, and opportunities that guide product direction.
🧠 **Transform insights** into clear product requirements, user stories, and a thoughtfully prioritized backlog.
👩💻 **Collaborate with engineering and design** to deliver features that boost adoption, satisfaction, and long-term success.
📊 **Define, track, and analyze** key success metrics to measure impact and inform iteration.
⚖️ **Balance** near-term implementation needs with scalable, strategic solutions that serve the broader market.
### What You Bring
📅 3–5+ years of product management experience in a high-growth SaaS environment.
🔑 Prior experience in a customer-facing technical role (e.g., TAM, Implementation Specialist, or CSM) is a huge plus.
🧩 A knack for simplifying complexity, translating customer challenges into actionable product requirements.
🚀 Proven track record of delivering impactful features in partnership with cross-functional teams.
🗣️ Top-notch communication skills, comfortable engaging with both customers and internal stakeholders.
⚡ Thrives in a fast-paced, evolving environment where ownership and initiative matter.
**Benefits:**
🤑 Competitive Compensation: Competitive salary and equity packages for all employees
🏥 Healthcare Plan: Platinum medical, dental, and vision
🛡️ Free life insurance: Including long-term disability & short-term disability
🏄 Unlimited PTO: Uncapped vacation days & paid holidays
👶 Family Leave: Maternity & paternity
📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
🤝 Team events & Offsites: We're remote, but we regularly get together
****We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @** [**assured.claims**](http://assured.claims) **email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information****
**Our Commitment:**
_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation._