技术项目运营专员
Technical Program Operations Specialist
概述
LMI 正在寻找一名项目运营专员，以支持复杂的美国邮政服务（USPS）IT 项目。候选人必须展示在跟踪多个项目依赖关系、项目生命周期、批判性思维、资源管理以及业务增长方面的经验和能力，同时坚持最高的道德行为标准。其主要职责是协助 USPS 项目经理优化运营并支持现代化计划。
LMI 是一家新型的数字解决方案提供商，致力于通过创新和速度加速政府影响。LMI 在需求之前投资技术和原型，将商业级平台和任务就绪的人工智能带到联邦机构，实现商业速度。
借助我们任务就绪的技术和解决方案、在联邦部署方面的丰富经验以及战略关系，我们高效且有效地提升政府成果。LMI 聚焦敏捷性和协作，服务于国防、太空、医疗保健和能源领域，帮助机构应对复杂性并超越变化。LMI 总部位于弗吉尼亚州泰森斯，致力于提供能够增强任务并推动持久价值的影响结果。
职责
- 在项目管理办公室内运作，协调和监督一系列 IT 现代化项目和计划（基础设施、企业系统、数据与分析、网络安全、终端用户技术）。
- 作为项目领导的关键顾问，提供关于进度、成本、风险、依赖关系、技术适配性和业务价值的组合层面见解，以支持优先级和投资决策。
- 制定和维护集成主日程和多年路线图，反映系统间的技术依赖关系、集成、环境、数据流和 USPS 运营时段（例如，高峰期邮寄季节）。
- 构建和管理项目级别的仪表盘（主要使用 Power BI），汇总项目状态、风险、问题、技术债务、资源利用率和现代化工组合中的关键绩效指标。
- 在团队范围内进行资源和容量规划；推荐人员配置模型、顺序和项目级别的权衡。
- 维护统一的风险、问题和依赖关系登记表，重点在于技术和业务连续性风险（如遗留系统限制、集成复杂性、数据迁移、互操作性和安全性）。
查看英文原文
Overview
LMI is seeking a Program Operations Specialist to support complex United States Postal Service (USPS) IT programs. The candidate must demonstrate experience and competent tracking multiple project interdependencies, project lifecycles, critical thinking, resource management, and business growth while upholding the highest standard of ethical behavior. Their primary responsibility will be to support the USPS Program Manager to streamline operations and support modernization initiatives.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
- Operate within the program management office to coordinate and oversee a portfolio of IT modernization programs and projects (infrastructure, enterprise systems, data & analytics, cybersecurity, end-user technologies).
- Serve as a key advisor to program leadership, providing portfolio-level insights on schedule, cost, risk, dependencies, technical fit, and business value to support prioritization and investment decisions.
- Develop and maintain integrated master schedules and multi-year roadmaps that reflect technical dependencies across systems, integrations, environments, data flows, and USPS operational windows (e.g., peak mailing seasons).
- Build and manage program-level dashboards (primarily in Power BI) that consolidate program status, risks, issues, technical debt, capacity utilization, and key performance metrics across the modernization portfolio.
- Conduct resource and capacity planning across the team; recommend staffing models, sequencing, and program-level tradeoffs.
- Maintain consolidated risk, issue, and dependency registers, with emphasis on technology and business continuity risks (legacy constraints, integration complexity, data migration, interoperability, and security posture).
- Support requirements decomposition and solution planning to ensure alignment among business requirements, architecture standards, security requirements, and implementation plans.
- Coordinate closely with enterprise architecture, cybersecurity, operations, data, and vendor teams to align modernization initiatives with USPS technical reference architectures and standards.
- Drive continuous improvement of program practices through analysis of delivery performance (cycle times, defect trends, deployment success rates) and recommend changes to governance, processes, and tooling.
- Prepare executive briefings, decision papers, and portfolio summaries for USPS CIO leadership and senior IT/business leaders.
- Mentor junior PMO and project staff on enterprise-level program management, portfolio reporting, and stakeholder engagement at CIO level.
- Ensure PMO processes and artifacts adhere to USPS policies, federal IT and cybersecurity requirements, and LMI quality standards.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related field; advanced degree preferred.
- 8–10+ years of experience in IT program/project management, PMO operations, or IT consulting, with several years supporting a CIO or enterprise IT directorate.
- Experience as a senior consultant or lead PMO practitioner on large-scale federal IT modernization, digital transformation, or enterprise technology programs.
- Demonstrated success operating within a formal IT PMO or CIO office, including governance, standardized processes, portfolio management, and executive reporting.
- Proven ability to develop and manage integrated master schedules, roadmaps, and portfolio dashboards for complex, multi-system, multi-vendor environments.
- Familiarity with enterprise architecture concepts (cloud/hybrid/on-prem, integration patterns, data architecture) sufficient to understand and reflect technical dependencies in PMO artifacts.
- Experience with federal acquisition and IT contracting (e.g., task orders, IDIQs, CLINs) and how these influence planning, resourcing, and sequencing.
- Strong relationship-building and influencing skills across CIO, business, and vendor stakeholders; excellent written and verbal communication.
- Strong analytical and problem-solving skills; ability to distill complex technical and program data into clear, executive-ready insights and recommendations.
- Advanced skills with Microsoft products: Power BI, Power Apps, Project, Excel, Word, Outlook, PowerPoint, and Visio.
- Demonstrated success working in distributed, cross-functional environments that include architecture, cybersecurity, development, operations, and vendor partners.
- Deep understanding of project management fundamentals (scope, schedule, cost, quality, risk) and their application to IT modernization, agile delivery, and DevSecOps practices.
- Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder); if Green Card holder, must have resided in the US for the last 5 years and must not have traveled outside of the US for a combined total of 6 months during that time.
Preferred Qualifications
- Project Management Professional (PMP) certification.
- Certified Scrum Master (CSM) or equivalent agile certification.
- Experience with or certification in SAFe, Prosci, Lean Six Sigma, CPBA, or LUMA Human-Centered Design.
- Strong working knowledge of:
- Digital.ai (VersionOne) or similar agile lifecycle tools.
- ServiceNow (ITSM/ITOM/ITBM).
- AppDynamics, Splunk, or equivalent monitoring/observability tools.
- GitHub or comparable CI/CD and source control platforms.
- OpenText (ALM) or similar test and quality management solutions.
- MS Power Suite for workflow, automation, and reporting.
- SDLC, agile, and DevSecOps delivery models in large, regulated environments.
- Experience defining or maturing IT PMO capabilities within a CIO directorate, including portfolio management, governance frameworks, and executive reporting structures.
- Prior IT program management consulting experience advising CIO-level clients on modernization strategy, implementation approaches, and organizational change.
Target salary range: $130,000-$140,000
Disclaimer:
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Job Locations
US-RemoteOriginally posted on Himalayas