IRM 技术顾问
IRM Technology Consultant
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段自动化繁琐任务的代码。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**职位描述**
**技术顾问 – IRM** 负责设计和交付ServiceNow集成风险管理解决方案，帮助客户以可衡量的结果管理风险、合规性、韧性及审计流程。该职位结合风险管理、政策与合规、BCM/TPRM、审计和隐私管理领域的平台配置专业知识，以及在实施生命周期中的强大技术交付技能。
成功候选人将与客户、合作伙伴、架构师和交付团队紧密合作，将GRC业务需求转化为可扩展的IRM配置，确保项目成功交付，并推动风险和合规项目中的客户价值实现。
**你将在这个职位中负责以下工作**
- 主导客户研讨会，收集风险管理、政策与合规、BCM、TPRM、审计和隐私管理方面的需求。
- 设计并配置符合ServiceNow最佳实践（实体/资料框架、风险评分、控制框架）的IRM解决方案。
- 将业务需求转化为IRM模块的功能和技术规范。
- 支持项目生命周期中的实施活动，包括数据模型设计、工作流和集成。
- 与包括架构师、开发人员、项目经理和客户GRC利益相关者的跨职能团队协作。
- 进行解决方案演示、用户验收测试和风险与合规用户的培训会议。
- 帮助客户优化风险、合规和韧性流程，提高IRM平台的使用率。
- 在IRM实施过程中识别风险、依赖关系和潜在障碍。
- 为可重复使用的IRM资产、文档和知识共享计划做出贡献。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**Job Description**
**The Technical Consultant – IRM** is responsible for designing and delivering ServiceNow Integrated Risk Management solutions that help customers manage risk, compliance, resilience, and audit processes with measurable outcomes. This role combines platform configuration expertise across Risk Management, Policy & Compliance, BCM/TPRM, Audit, and Privacy Management with strong technical delivery skills across the implementation lifecycle.
The successful candidate will work closely with customers, partners, architects, and delivery teams to translate GRC business requirements into scalable IRM configurations, ensure successful delivery, and drive customer value realization within risk and compliance programs.
**What You Get To Do In This Role**
- Lead customer workshops to gather requirements across Risk Management, Policy & Compliance, BCM, TPRM, Audit, and Privacy Management.
- Design and configure IRM solutions aligned with ServiceNow leading practices (Entity/Profile Framework, Risk scoring, Control frameworks).
- Translate business requirements into functional and technical specifications for IRM modules.
- Support implementation activities across the project lifecycle, including data model design, workflows, and integrations.
- Collaborate with cross-functional teams including Architects, Developers, Engagement Managers, and Customer GRC stakeholders.
- Conduct solution demonstrations, user acceptance testing, and enablement sessions for risk and compliance users.
- Help customers optimize risk, compliance, and resilience processes and increase IRM platform adoption.
- Identify risks, dependencies, and potential roadblocks throughout IRM implementations.
- Contribute to reusable IRM assets, documentation, and knowledge-sharing initiatives.
- Continuously develop expertise across IRM product capabilities (Risk, Policy & Compliance, TPRM, BCM, Audit, Privacy) and industry frameworks (NIST CSF, ISO 27001, COBIT).
**Key Responsibilities**
- Facilitate discovery and solution design workshops for Risk, Compliance, BCM/TPRM, Audit, and Privacy use cases.
- Document business requirements, user stories, and process flows for risk and compliance operating models.
- Configure and test IRM applications: Risks, Policy & Compliance, TPRM, BCM/Operational Resilience, Audit, Privacy Management.
- Support integrations with GRC-adjacent systems (scanners, CMDB, third-party risk feeds, etc.).
- Participate in solution validation, testing, and deployment activities across IRM modules.
- Ensure solutions align with customer risk appetite, regulatory obligations, and platform best practices.
- Provide technical guidance and recommendations throughout GRC engagements.
- Develop and maintain strong relationships with customer risk, compliance, and audit stakeholders.
- Support project governance, status reporting, and issue resolution.
#### Qualifications
**To be successful in this role you have:**
**Qualifications Required**
- 4+ years of experience in consulting, SaaS, GRC/risk technology, or related fields.
- Experience working directly with customers in a consulting or implementation capacity.
- Understanding of risk management, compliance, or audit process analysis and solution design.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional English proficiency.
**Success Profile**
- Delivers medium to large IRM customer engagements with limited supervision.
- Serves as a trusted advisor for risk, compliance, and audit stakeholders.
- Independently leads workshops and IRM solution design discussions.
- Provides recommendations based on IRM platform capabilities and industry best practices.
- Contributes to IRM practice development and knowledge sharing.
- Demonstrates growing expertise across IRM solution area.
**Preferred**
- ServiceNow Certified System Administrator (CSA).
- ServiceNow CIS-IRM. GRC certification.
- Experience with GRC frameworks (NIST CSF 2.0, ISO 27001/27002, ISF SOGP, COBIT).
- Experience with integrations, APIs, and data management concepts.
- Knowledge of Agile or project delivery methodologies.
- English & Spanish proficiency for LATAM-facing roles.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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