战略客户总监
Strategic Account Director
Hypori, Inc. 是一家高增长的网络安全 SaaS 公司,正在改变组织对安全移动性的思考方式。我们的虚拟工作区平台使用户可以从任何移动设备访问企业应用和数据——端点零数据,完全保护个人隐私。获得 UBS、AE Industrial Partners、Hale Capital Partners 和 GreatPoint Ventures 等投资者 5500 万美元资金支持,Hypori 正在进入新的商业和监管市场。了解更多请访问 hypori.com。
简介:
Hypori 寻找一位以关系为先、以留存为核心的战略客户总监,负责保护、深化并扩展我们现有的国防部(DoW)客户。在多个分支和司令部中拥有 75,000 多名活跃用户,这些客户基础是战略资产,该职位旨在保持其健康,并从内部进行扩展。你不是在追逐冷接触。你是已经处于内部的可信顾问,高级 IT 领导者、项目经理和合同官员在有疑问、预算讨论或新需求形成时会联系的人。
这是一个以留存和扩展为核心的职位,我们称之为“农夫”而非“新客户猎人”。你通过两种方式进入这个角色。要么你曾从军队转业,职业生涯后半段接近 IT、网络或企业移动性项目,之后转入国防主承包商并学习了商业侧;要么你是经验丰富的客户经理,曾在陆军或空军客户中亲自负责并管理过网络安全解决方案的交付、增长或扩展。无论哪种路径,都能让你具备信誉和人脉,确保每个部署用户都是成功故事,并确保每个项目办公室在下一个预算周期内计划扩展而非缩减。
至少需要机密级安全许可。候选人必须能够持有此许可,并在需要时完成升级流程。
职责:
客户留存与续约
- 负责所有 DoW 合同的续约、留存及商业健康状况,跟踪合同到期日期、资金周期和续约时间表,提前 12 个月以上进行规划
- 以新交易的严谨态度领导合同修改、期权年执行和重新竞标
- 在续约和扩展中协商价格、条款和范围,既保护关系也保障 Hypori 的经济利益
客户增长与扩展
- 在你的客户群中开发交叉销售和升级销售机会:新用户,
查看英文原文
Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.
Overview:
Hypori is looking for a relationship-first, retention-anchored Strategic Account Director to protect, deepen, and grow our existing Department of War (DoW) accounts. With 75,000+ active users across multiple branches and commands, that installed base is a strategic asset, and this role exists to keep it healthy and expand it from within. You are not chasing cold introductions. You are the trusted advisor already inside the wire, the person senior IT leaders, program managers, and contracting officers call when a question, a budget conversation, or a new requirement is forming.
This is a retention-and-expansion role, what we would call a farmer rather than a new-logo hunter. You come to it one of two ways. Either you transitioned out of the military yourself, having spent the back half of a career close to IT, cyber, or enterprise mobility programs before moving to a defense prime and learning the commercial side, or you are an experienced account manager who has personally owned and run delivery, growth, or expansion for cybersecurity solutions inside Army or Air Force accounts. Either path gives you the credibility and network to keep every deployed user a success story and to ensure every program office plans to expand, not contract, in the next budget cycle.
Active Secret clearance required at minimum. Candidate must be comfortable carrying this clearance and going through an upgrade process if needed.
Responsibilities:
Account retention and renewals
- Own renewal, retention, and the commercial health of all active DoW contracts, tracking contract end dates, funding cycles, and renewal timelines 12-plus months out
- Lead contract modifications, option-year exercises, and re-competes with the discipline of a new deal
- Negotiate pricing, terms, and scope on renewals and expansions, protecting both the relationship and Hypori's economics
Account growth and expansion
- Develop upsell and cross-sell opportunities across your account set: new users, new commands, and new use cases
- Map buying centers above and below your current contacts to find unfunded or underfunded mobile security requirements
- Build expansion business cases tied to mission priorities, budget cycles, and compliance obligations (CMMC, RMF/ATO, STIG)
Relationship ownership
- Serve as Hypori's primary commercial point of contact for each assigned DoW account, owning the relationship from program office to senior IT and acquisition leadership
- Build relationships broadly across each account so Hypori is not dependent on a single champion, staying close to program managers, CORs, and contracting officers as requirements and budgets take shape
- Partner closely with the account's technical account manager, aligning commercial strategy with delivery so account health and expansion move together
Forecasting and account planning
- Maintain accurate account plans, renewal forecasts, and expansion pipeline in CRM
- Give leadership an honest, grounded read on account health, renewal risk, and expansion potential each quarter
Qualifications:
- Former military officer at the O-5 level (Lieutenant Colonel, Commander, or equivalent) with significant exposure to IT, communications, cyber, or enterprise technology programs, or an experienced account manager who has personally owned delivery, growth, or expansion for cybersecurity solutions inside Army or Air Force accounts
- Post-service experience at a defense prime or large systems integrator (Booz Allen Hamilton, General Dynamics, Lockheed Martin, Leidos, SAIC, Peraton, or similar), or experience selling and, primarily, account-managing endpoint security solutions such as Microsoft Intune MAM into the DoW
- Active Secret required at a minimum, and comfortable carrying the clearance and going through an upgrade process
- Deep working knowledge of the enterprise mobility and endpoint security stack: MDM (Microsoft Intune, VMware Workspace ONE, JAMF), MTD (Lookout, Zimperium, or equivalent), UEM, and remote browser isolation
- Genuine command of zero-trust architecture in the DoW context, including DISA's Zero Trust Reference Architecture and the DoW Zero Trust Strategy
- Fluency in DoW procurement: POM/PPBE funding cycles, OTAs, IDIQs, BPAs, and ATO/RMF processes, and how programs are sustained through option years and re-competes
- Proven track record growing large, complex government accounts, measured by retention and expansion rather than logo acquisition
- Comfortable in a 100-person SaaS company without the support structure of a prime, and willing to travel up to 40% to customer sites, installations, the Pentagon, and industry events
Compensation:
- Base Salary: $165,000 - $175,000 (commensurate with experience)
- Variable: $165,000 - $175,000 at target, tied to DoW retention ARR, expansion ARR, and user-growth milestones
About Us
Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance. We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.
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