托管监督员 - 美国远程办公
Escrow Supervisor - US Based Remote
REALtech Title LLC 正在为我们的合资产权代理公司招聘一名运营主管。我们正在寻找一位积极主动、希望加入我们不断壮大的团队并为客户提供真正卓越服务和承诺的人。理想的候选人应具备积极的态度，能够主动工作，在压力下表现良好，并希望成为团队的一员和领导者。
运营主管将负责运营团队的日常运作，以支持公司的目标和战略。负责人员相关决策的制定。协调分配给负责所有处理阶段的员工的工作。
该职位为100%远程办公，可在全美任何地方工作。
职责：
- 为员工提供领导和支持，包括解答有关文件的问题，协助平衡文件，解答登记问题，并监督培训。
- 审核和评估各个处理区域（如结案专员和处理人员）的工作表现。
- 根据需要管理员工，确保遵守公司政策和程序。
- 作为客户和客户相关问题的第二级处理点——处理客户的电话、代理等的问题并提供解决方案。
- 与 REALTech 的管理层合作，高效地映射流程和系统。
- 创建和维护流程图、培训手册和检查清单。
- 通过保持高水平的沟通并确保遵守所有公司政策和程序，定期解决处理问题。
- 进行研究、分析和临时项目的开发。与 REALTech 的管理层合作，持续开发改进流程、员工士气和一般办公室问题的想法和计划。
- 支持所有招聘、入职和新员工培训工作。
- 处理日常监督职责，例如绩效管理、员工参与度、员工生产力和表彰。
- 管理所有日常流程，以确保运营效率和符合客户的客户服务指标。
真正卓越的服务
- 我们寻找一位友好、外向、有条理且具有强烈职业道德的人。
- 必须通过专业的外表、行为和举止为客户和同事树立公司的正面形象。
- 与我们的客户建立专业的工作关系，并与新建立的关系保持良好。
查看英文原文
REALtech Title LLC is seeking to hire an Operations Supervisor for our joint venture title agencies. We are seeking to hire a dynamic, self-starter who would like to join our growing team and deliver truly exceptional service and commitment to our customers. The ideal candidate is someone who has a positive attitude, takes initiative, works well under pressure, and wants to be part of and leader of a team.
The Operations Supervisor will have responsibility for the day-to-day performance of the operations team to support of the Company’s goals and strategies. Leads decision making on personnel actions. Coordinates efforts among assigned employees responsible for all phases of processing.
This position is 100% remote and can be based anywhere in the US.
Responsibilities:
- Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.
- Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors).
- Manage employees as appropriate to ensure compliance with company policies and procedures.
- Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.
- Work with REALTech’s leadership team to efficiently map processes and systems.
- Create and maintain process flows, training manuals and checklists
- Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all company policies and procedures.
- Conduct research, analysis and development of ad-hoc projects. Work with REALTech’s leadership team to continuously develop ideas and plans to improve processes, employee morale, and general office issues.
- Support all recruiting, on-boarding, new hire training efforts for the operation.
- Handle daily supervisory responsibilities, i.e. performance management, employee engagement, employee productivity, recognition.
- Manage all daily processes to ensure operational efficiency and compliance with clients’ service metrics.
Truly Remarkable Service
- We are looking for a friendly, outgoing, well organized person with a strong work ethic.
- Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.
- Establish a professional working rapport with our clients and any new relationships that are established.
- Maintain high quality and productivity standards
- Meet team metrics
Minimum Requirements:
- 2 + years of business management experience in the closing/title/real estate industry. Ideal candidate will possess experience with conducting closings, processing, and/or title curative.
- Preferred 2+ years of prior supervisory or management experience required.
- Interpersonal Influencing and relationship building.
- Excellent planning and organizational skills. Technical/functional knowledge and skills.
- Analysis, sound judgment and decision-making abilities.
- Strong proficiency in Microsoft products and ability to learn new technical applications.
- Excellent written and verbal communication skills.
- Must be available to work during core business hours (9:30 am – 6:00 pm EST/ 8:30 am - 5:00 pm CST, Monday – Friday) and have the flexibility to work extended hours as needed.
Originally posted on Himalayas