高级前端软件工程师（平台）
Senior Software Engineer, Frontend (Platform)
Cresta 释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能以及全面的对话智能，从而在每个渠道中提升收入和效率。包括美国联合航空、科克斯通信和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 起源于斯坦福人工智能实验室，已从包括 a16z、Greylock 和 Sequoia 在内的全球领先投资方筹集了超过 2.7 亿美元。Cresta 的领导团队包括当今人工智能领域的顶尖人才。我们的首席执行官 Ping Wu 曾创立并领导了 Google 的 Contact Center AI 和 Vertex AI 平台，在加入 Cresta 之前，他致力于构建 AI 驱动的客户体验的未来。
在未来几年里，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起构建这个未来吧。
关于职位：
平台前端团队专注于构建和维护支持所有前端开发的稳健平台。该团队负责架构、设计模式、框架、库、UI 组件、开发环境、工具和部署流程等关键领域。他们还确保性能、安全性和最佳实践得到贯彻。通过将前端生态分为产品驱动和工程驱动两个维度，前端平台团队促进了清晰的所有权划分、高效的协作，以及满足 Cresta 多样化业务需求的高质量、包容性前端解决方案。
职责：
- 在平台前端工程团队中发挥重要作用。
- 与 Cresta 产品和工程团队合作，构建并持续改进 Cresta 平台和新的产品需求。
- 紧密关注客户及其需求，分析技术权衡，负责面向客户的交付成果。
- 开发高质量、设计良好、可重用且经过充分测试的系统组件，并为整体系统设计做出贡献。
- 持续识别产品改进机会并生成产品改进想法。
- 在交付成果和日常工作中展示工程最佳实践，坚持同样的高标准。
- 在 Cresta 产品和平台的相当一部分内容上承担技术责任。
- 在此基础上，为建设业界一流的公司做出贡献
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. They also ensure performance, security, and best practices are upheld. By organizing the frontend landscape into product-driven and engineering-driven dimensions, the Frontend Platform team promotes clear ownership, efficient collaboration, and the delivery of high-quality, inclusive frontend solutions that meet Cresta’s diverse business needs.
Responsibilities:
- Play a substantial role in the platform frontend engineering team.
- Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
- Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
- Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
- Constantly identifies product improvement opportunities and generates product improvement ideas.
- Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
- Technical ownership in a substantial part of the Cresta product and platform.
- Contribute to building the best-in-class company in addition to building the best-in-class product.
What we are looking for:
- Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
- 8+ years of experience in relevant domains.
- Very solid coding skills.
- Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products.
- Proficient in designing and maintaining clear frontend architecture.
- Experience as a technical lead of frontend stack supporting various product features.
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.