产品运营专员 | 多面手
Product Operations Specialist | Generalist
Ramp 正在构建金融团队的智能基础设施，嵌入企业每一笔支出的交易流程中。我们自动化处理超过 2000 亿美元的年度支出在 7 万多家公司内部的流动：授权支付、标记风险、分类支出以及结账。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们看重的是斜率而非截距。我们更关注你所构建的东西，而不是你在哪里接受的培训。在 Ramp，每个人都是一个从头到尾负责问题的建造者，并做出影响结果的重要决策。
Ramp 的平均客户在第一年节省了 5% 的开支，并实现了 16% 的收入增长——远超没有使用 Ramp 的企业。我们相信每家有抱负的公司都应享有同样的优势。
如果你希望构建直接塑造企业如何移动和管理数十亿美元的系统，Ramp 就是你的选择。
关于该职位
作为 Ramp 不断壮大的产品运营团队中的一员，你将处于 Ramp 先进的金融科技产品与为大量快速扩展的客户提供服务所需的实际操作现实之间的交汇点。
你将负责 Ramp 的一个重要产品或一组产品的运营，同时也会推动 Ramp 内部运营的整体发展，随着公司迅速扩张。你将与产品合作伙伴合作，制定以数据和客户为导向的功能路线图，构建自动化和流程以帮助 Ramp 内部扩展，并协助推出有影响力的全新功能和产品。你将与产品经理、工程师、设计团队、数据团队以及面向客户的团队，以及 Ramp 外部的合作伙伴和供应商密切合作。
*请注意，该产品运营职位需要你至少每周两天在我们的纽约总部（位于麦迪逊广场公园附近）现场工作*
你将负责的工作
- 客户至上：在你的产品领域内代表“客户的声音”，努力将日常客户体验与产品和工程团队连接起来，并带来客户洞察，帮助团队突破当前的边界思考
- 流程开发：负责有意义的全公司范围的计划，以帮助 Ramp 为更大的规模做好准备，并为 Ramp 团队、客户和合作伙伴创建可预测且可靠的过程
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a tenured member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers.
You will own the operations for a meaningful product or set of products at Ramp, while also influencing the overall development of Ramp’s internal operations as the company rapidly scales. You will collaborate with your product partners to lay out a data-driven and customer-informed roadmap of features to build and improvements to implement, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
WHAT YOU’LL DO
- Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
- Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
- Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
- Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
- Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
- Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments
WHAT YOU NEED
- Minimum 2 years of professional experience working in product management, product operations, or strategy & operations roles, ideally in a fast-growing business
- Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams
- Track record of “seeking the root cause” of issues to find more enduring and impactful solutions than others
- Experience leveraging qualitative and quantitative feedback to create product recommendations
- Experience working directly with customers or clients through feedback requests and/or user research interviews
- Experience leveling up and assisting junior members of your team with constructive feedback
- Excellent written and verbal communication skills with experience tailoring a message to different audiences
- Can translate data into insights and action, including experience querying SQL
- Comfort in ambiguity and a track record of charting your own path
NICE-TO-HAVES
- Experience with Retool or other low-code tooling platforms
- Experience in Management Consulting
- Technical programming experience (Python, Java, React)
ABOUT OUR TEAMS
- Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
- Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
- Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
- Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
- Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
- Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
- Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
- Mobile owns our mobile app development and mobile strategy
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice