产品与解决方案营销副总裁
GVP, Product & Solutions Marketing
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。那一刻启发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业转型的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的组织文化，让技术和人才协同发挥不可阻挡的力量。而我们才刚刚开始。
加入我们，让AI为人们服务。
#### 职位描述
AI是IT部门迄今为止被要求部署的最强大的技术。而ServiceNow正是这种强大技术的部署地，面向全球最大的企业。这个职位将位于企业有史以来最大技术转型的驾驶舱中。
每个企业都在努力管理数十个AI模型、数百个应用、数千个身份和服 务，以及数百万的token支出，以转型为AI原生组织。
他们不能依靠十几个供应商各自完成一部分。他们需要一个平台。ServiceNow就是这个平台，也是我们的客户将从任何供应商部署和管理AI的地方。我们正在寻找一位领导者来负责这个未来的市场营销团队。这是AI超越花招和POC，真正成为驱动全球最大企业引擎的时刻。
IT是起点，你将负责我们在市场领先的组合中的AI原生和自主IT这一新兴领域，包括自主服务运营、IT资产管理和组合与企业架构，这些是全球企业AI转型的关键支柱。
向产品与解决方案营销副总裁汇报，你将领导该领域的叙事、AI原生创新，并帮助我们的客户实现自主IT解决方案的价值。你将提供具有突破性的观点和洞察，推动数百万美元的营销活动。你将与数千名销售人员互动并激活他们，将我们的信息传递给市场。
你本质上是一名产品营销人员，对定位、信息传递、发布和上市策略都很精通，但你的视野如同首席营销官一样高远。你能够跨业务单元思考，设定领域议程，而不是被动反应。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
AI is the most powerful technology IT departments have ever been asked to deploy. And ServiceNow is where powerful technology gets deployed, in the largest enterprises in the world. That’s where this position will sit, in the driver’s seat for the largest technology transformation Enterprises have ever seen.
Every enterprise is struggling to manage dozens of AI models, 100’s of app,1000’s of identities and services, and millions in token spend, to transform into AI-native organization.
They cannot do it with a dozen vendors each doing a piece. They need a platform. ServiceNow is that platform, and it is where our customers will deploy and manage AI from any vendor. We are looking for a leader to run our product marketing organization for this future. This is the moment where AI goes beyond parlor tricks and POCs and into the engine powering the of the world’s largest enterprises.
IT is where it starts and you will own that emergent category for AI-native and Autonomous IT across our market-leading portfolio, Autonomous Service Operations, IT Asset Management, and Portfolio and Enterprise Architecture, the vital backbone for the AI reinvention of companies worldwide.
Reporting to SVP, Product & Solutions Marketing, you will lead the category narrative, the AI-native innovation, and help our customers realize value from our Autonomous IT solutions. You will deliver cut through POVs and insights that fuel million-dollar campaigns. You will engage and activate a salesforce of 1000’s who will take our message to the market.
You're a product marketer at your core, sharp on positioning, messaging, launches and go-to-market strategy, but you operate at the altitude of a chief marketing officer. You think across business units, set the category agenda rather than react to it, and cut through a world that is way too noisy. You are credible in front of a CIO and a first-week intern in the same afternoon, and you move both to act. You inspire each.
You have AI curiosity and insight. You have already built new ways of working with AI in your own workflow and in your team's and you can show the work, not just talk about it.
You thrive on customer interaction, meeting with industry analysts, and the press. You galvanize talent around a common mission and build trusted bonds across the organization. You deeply understand technology and how it creates value for our customers. And you have a competitive streak you know your competition cold and you play to pull away from the pack, not to keep pace with it. You know how to build pipeline at scale in partnership with a broad and powerful marketing organization.
**What you get to do in this role**
- Set the portfolio-level narrative and category strategy for Autonomous IT solutions
- You drive the AI-native category play at an executive level: positioning, thought leadership, and external representation with customers, analysts, our customer advisory boards and the industry at large
- Work with a tremendously deep bench of talent across marketing, sales and product on the most exciting innovations
- Define integrated campaigns, GTM strategy alignment and activation at global scale
- Partner with global marketing, product management, sales, solution consulting, and the partner ecosystem at an executive level
- Build a portfolio-wide library of customer proof points spanning industries and use cases how customers realize value with Autonomous IT
- Build, lead, and grow an organization of product and solutions marketing leaders who can execute at this altitude, including hiring and developing the next layer of category and narrative talent.
#### Qualifications
- 15+ years in product marketing, product management, or marketing leadership, including senior experience owning positioning and go-to-market strategy across multiple products or a portfolio, with demonstrated executive presence, not just a single product line.
- Direct experience in IT operations, IT service management, IT operations management, security, or adjacent enterprise software, with the technical fluency to speak credibly with IT executive buyers and their teams.
- A track record of building category or platform narratives at an executive level you can point to work where several product stories became one bigger story the market and analysts bought into.
- Proven ability to lead and grow global product marketing teams
- Fluency in AI-native product marketing.
- Comfortable moving between board- and analyst-level narrative work and hands-on execution decks, talk tracks, and campaign briefs included.
- Bachelor's degree required, MBA preferred.
- Up to 25% travel to support customer, analyst, and industry events.
For positions in this location, we offer a base pay of **$283,600 - $482,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.