客户运营成员，ACH

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.

As a Member of Client Operations, ACH you are responsible for supporting the day-to-day processing and reconciliation of client cash movements. In this role, you ensure an excellent operational experience by reviewing client transactions in a timely and accurate manner. You will become intimately familiar with the operations of our clients and their use of our platform. You will have a full understanding of our fiat operations, as well as the regulatory and operational considerations of each step. You will work closely with your Client Operations teammates to ensure processes and procedures are developed and continuously refined.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations role:
About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

In this role you will:

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.

• Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH.

• Perform timely and accurate reconciliation of cash accounts.

• Investigate and resolve operational inquiries and issues related to cash transactions.

• Ensure all processes adhere to established procedures and internal controls.

• Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.

• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

Technical Skills:

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements

• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.

• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.

• Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing ACH operations accurately and in a timely manner.

Complexity and Impact of Work:

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.

• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.

• Contribute to delivery of day-to-day results on core tasks with some direction.

• Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge:

• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence:

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.

• Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.

• Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have:

• You have 2-4 years of experience in banking operations, with a focus on ACH processing (Domestic/International).

• Knowledge of payment systems

• Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.

• Understanding of financial regulations, specifically Reg E and Dodd-Frank rules.

• Strong attention to detail and a commitment to accuracy.

• The ability to meet established deadlines and work effectively both independently and as part of a team.

• A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.

• You have experience supporting institutional client operations in financial services, or another heavily regulated industry.

• You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.

Although not a requirement, bonus points if:

• You have working knowledge of SWIFT

• You have NACHA certifications

• You have wire callback experience

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)