云FinOps和服务产品经理
Product Manager, Cloud FinOps and Services
职位描述：
11:11 正在寻找一名产品经理，负责产品部门在我们的公有云和战略供应商生态中的角色。该职位负责云计费分析、计费升级支持、供应商商业与许可协调、产品互操作性，以及将供应商和合作伙伴的需求转化为 11:11 管理的公有云服务中可扩展的产品和运营流程。该职位重点关注 AWS 和 Azure，同时具备足够的广度以支持其他商业模型、许可结构、支持变更或互操作性要求影响业务的战略供应商。
该职位还支持 11:11 管理的公有云服务的持续定义和演进，这些服务是客户依赖 11:11 运营和支持公有云环境的关键。与财务、采购、计费、工程、服务交付、运营、连接、销售、市场及面向客户的团队紧密合作，该领导者将推动服务定义、商业对齐、运营准备和路线图输入，从而改进云和供应商相关功能的包装、支持、计费和交付方式。
理想的候选人具备出色的产品领导能力，深入了解公有云计费和供应商商业结构，并能够将复杂的供应商和合作伙伴需求转化为可扩展的产品和运营成果。
这是一份全职远程职位，位于美国，向产品管理副总裁汇报。
职责：
- 领导产品部门参与云财务运营，包括跨供应商数据、内部计费系统和面向客户的输出，对使用情况、折扣、信用、支持费用和计费异常进行分析和对账
- 与财务、采购、计费、连接和战略供应商合作，提升预测、采购、开票、升级处理、信用对账、报告和整体计费准确性，同时减少人工异常和流程摩擦
- 作为云商业结构、付款人账户影响、供应商许可机制、承诺消费框架以及这些要素如何影响产品、互操作性、报告和货币化方面的专家
- 在与 AWS、Azure 和其他战略供应商的关系中代表产品利益，其中涉及商业条款、支持等
查看英文原文
The Role:
11:11 is seeking a Product Manager to lead the product organization’s role in our public cloud and strategic vendor ecosystem. This role is responsible for cloud billing analysis, billing escalation support, vendor commercial and licensing coordination, product interoperability, and the translation of provider and partner requirements into scalable product and operational processes across 11:11’s managed public cloud services. The position has a strong focus on AWS and Azure while remaining broad enough to support other strategic vendors whose commercial models, licensing structures, support changes, or interoperability requirements affect the business.
This role also supports the ongoing definition and evolution of 11:11’s managed public cloud services for customers who rely on 11:11 to operate and support public cloud environments. Working closely with Finance, Procurement, Billing, Engineering, Service Delivery, Operations, Connectivity, Sales, Marketing, and customer-facing teams, this leader will drive service definition, commercial alignment, operational readiness, and roadmap inputs that improve how cloud- and vendor-related capabilities are packaged, supported, billed, and delivered.
The ideal candidate brings strong product leadership, deep familiarity with public cloud billing and vendor commercial constructs, and the ability to translate complex provider and partner requirements into scalable product and operational outcomes.
This is a full-time, remote role, based in the United States, reporting to the VP, Product Management.
Responsibilities:
- Lead the product organization’s participation in cloud financial operations, including analysis and reconciliation of usage, discounts, credits, support charges, and billing exceptions across provider data, internal billing systems, and customer-facing outputs
- Partner with Finance, Procurement, Billing, Connectivity, and strategic vendors to improve forecasting, purchasing, invoicing, escalation handling, credit reconciliation, reporting, and overall billing accuracy while reducing manual exceptions and process friction
- Serve as a subject matter expert on cloud commercial constructs, payer-account implications, vendor licensing mechanics, committed-consumption frameworks, and the ways these elements affect product, interoperability, reporting, and monetization
- Represent product interests in relationships with AWS, Azure, and other strategic vendors where commercial terms, support changes, account structures, licensing models, or technical interoperability affect customer experience or revenue realization
- Define and evolve 11:11’s managed public cloud services, including service scope, support boundaries, commercial alignment, packaging, and fit within the broader product and services portfolio
- Partner with Engineering, Service Delivery, Service Operations, Connectivity, and adjacent business teams to translate cloud and vendor requirements into product requirements, backlog items, roadmap priorities, policy and process improvements, documentation, and operationally ready service workflows
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent years of related work experience required
- 5+ years of experience as a Product Manager or in a similar role within cloud, managed services, infrastructure, or technology services environments
- Deep knowledge of public cloud billing mechanisms and terminology, especially AWS, with familiarity across Azure billing, account structures, support models, commercial constructs, and cloud commerce frameworks
- Experience analyzing cloud usage, discounts, credits, support charges, billing exceptions, and related reporting or forecasting needs across provider data, internal systems, and customer-facing outputs
- Strong understanding of how commercial, support, licensing, and interoperability requirements affect product packaging, monetization, operational workflows, and customer experience
- Demonstrated ability to define product requirements, manage backlogs, and translate complex provider and partner requirements into scalable product capabilities, process improvements, and roadmap priorities
- Strong cross-functional leadership, analytical problem-solving, and stakeholder management skills, with the ability to drive coordinated outcomes across Finance, Procurement, Billing Operations, Engineering, Service Delivery, Operations, Connectivity, Sales, and customer-facing teams
- Strong communication skills and customer orientation with the ability to explain complex billing, licensing, and service concepts to technical and non-technical audiences while maintaining focus on operational clarity, billing accuracy, and measurable business outcomes
- Understanding of managed services concepts, including service scope definition, support boundaries, operational readiness, and delivering resilient, supportable services at scale preferred
- Experience with service provider or MSP business models, including recurring revenue, service packaging, attach strategies, and cross-functional operating models preferred
- Familiarity with metering, billing, usage reporting, customer-facing portals or consoles, and related integrations in cloud or managed service environments
- Experience working with AWS, Azure, and strategic technology vendors in environments where commercial and operational changes must be translated into repeatable internal processes
- Familiarity with AWS Marketplace commercial constructs, private offers, billing flows, and related go-to-market or operational considerations preferred
- Occasional travel to 11:11 locations, data centers, customer sites, or industry events may be required
- Must be legally eligible to work in the United Stateswithout visa sponsorship
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Originally posted on Himalayas