合同专员，云集成
Contract Specialist, Cloud Integrations
职位描述：
11:11 正在寻找一名合同专家，负责云集成工作，以支持 11:11 全球云基础设施中客户服务的规划、配置、迁移和日常运营。该职位负责准备和管理面向客户的合同和订单文档，协调所需审批，并确保 Cloud Integrations、销售、交付、法律、财务及其他相关方之间的准确交接。通过保持准确记录、解决报价和流程问题、支持迁移相关请求，并在严格截止日期下推动工作进展，该专家有助于提升客户体验和高效的服务交付；成功需要注重细节、组织能力、主动性以及与内部和外部合作伙伴的清晰沟通。这是一份全职远程职位，位于美国，向服务运营总监汇报。
职责：
- 为云集成服务和迁移准备客户合同、订单文档及相关文件，同时支持内部审批流程。
- 处理大量交易；验证范围、定价、条款、服务详情和客户要求的准确性与完整性。
- 在 Salesforce、工单系统、知识库和其他操作跟踪工具中维护合同、订单、客户和迁移的准确记录。
- 与云集成工程师、项目经理、服务运营、销售和客户经理、法律、财务/计费、产品、客户和供应商协调，整理文档并支持干净的迁移和服务交接。
- 识别、分类、记录并协助解决报价、系统和流程问题；将相关事项上报给适当的内部或供应商资源，并跟踪直至解决。
- 获取必要审批，通过 DocuSign 发送合同文档供签署，并通知相关部门已执行的合同、修订、终止、保密协议、变更和其它适用的变更。
- 与销售团队合作，确保销售周期各阶段的机会价值尽可能少地出现偏差，包括生成报告以支持及时准确的处理。
- 验证机会和收入数据，支持对账和清理活动，协助处理发票或信用请求，并在 Salesforce 机会中验证、关闭并设置部署日期。
- 支持云集成工作
查看英文原文
The Role:
11:11 is seeking a Contract Specialist, Cloud Integrations to support the planning, provisioning, migration, and ongoing operation of customer services in 11:11’s global cloud infrastructure. This role prepares and manages customer-facing contract and order documentation, coordinates required approvals, and ensures accurate handoffs across Cloud Integrations, Sales, Delivery, Legal, Finance, and other stakeholders. The specialist contributes to a positive customer experience and efficient service delivery by maintaining accurate records, resolving quoting and process issues, supporting migration-related requests, and keeping work moving under strict deadlines; success requires attention to detail, organization, proactivity, and clear communication with internal and external partners. This is a full-time remote role, based in the United States reporting to the Director, Service Operations.
Responsibilities:
- Prepare customer contracts, order documentation, and related paperwork for Cloud Integrations services and migrations while supporting the internal approval process.
- Manage and process a high volume of transactions; validate scope, pricing, terms, service details, and customer requirements for accuracy and completeness.
- Maintain accurate contract, order, customer, and migration records in Salesforce, ticketing systems, knowledge bases, and other operational tracking tools.
- Coordinate with Cloud Integrations engineers, Project Managers, Service Operations, Sales and Account Executives, Legal, Finance/Billing, Products, customers, and vendors to assemble documentation and support clean migration and service handoffs.
- Identify, triage, document, and help resolve quoting, system, and process issues; escalate matters to the appropriate internal or vendor resource and track them through resolution.
- Obtain required approvals, send contract documentation for signature through DocuSign, and notify relevant departments of executed contracts, amendments, terminations, NDAs, novations, and other changes as applicable.
- Partner with Sales to ensure opportunity values are populated at all stages of the sales cycle with minimal variance, including generating reports to support timely and accurate processing.
- Validate opportunity and revenue data, support reconciliation and cleanup activities, assist with invoice or credit requests, and verify, close, and set deployment dates on Salesforce opportunities.
- Support Cloud Integrations workflows by tracking customer commitments, migration milestones, escalations, risks, and deliverables while providing timely status updates to stakeholders.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values.
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
- Additional duties as assigned.
Qualifications:
- Bachelor's or University degree in business, operations, technology, or a related field of study, or equivalent years of related work experience required.
- 3+ years of experience in contract administration, sales operations, service operations, or a related customer- or transaction-support role.
- Demonstrated understanding of quote-to-order and contract-processing workflows, including complex multi-service or multi-client transactions (Required).
- Experience with CRM, ticketing, or operational systems (Required); Salesforce and ServiceNow or similar platforms (Preferred).
- Working knowledge of cloud infrastructure, managed services, customer migrations, or related technical service environments, plus proficiency with Microsoft Office products (Required); familiarity with BaaS, IaaS, DRaaS, virtualization, connectivity services, and DocuSign (Preferred).
- ITIL Foundation or a similar service-management certification (Preferred).
- Demonstrated customer-first mindset when working with internal and external partners.
- Ownership, accountability, and follow-through in managing transactions, issues, and commitments.
- Clear verbal and written communication, including the ability to explain process or technical information to non-technical audiences.
- Detail-oriented, organized, proactive, and able to manage competing priorities under strict deadlines.
- Must be legally eligible to work in the United States without visa sponsorship.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Originally posted on Himalayas