档案案件开通协调员
Records Case Opening Coordinator
Magna Legal Services 是一家值得信赖的全国性合作伙伴，为律师事务所、企业、保险公司和政府机构提供全面的法律支持，在案件的每个阶段都提供帮助。从法庭记录和档案检索到陪审团咨询、调查、诉讼图表和语言服务，我们帮助客户自信地应对复杂的法律挑战。我们的声誉建立在团队的专业知识、奉献精神和职业素养之上，我们自豪地营造一种文化，让有才华的人能够从事有意义的工作并发展自己的职业生涯。
职位描述：
职位名称：档案案件开启协调员
职位概述：
Magna Legal Services 正在寻找一名档案案件开启协调员加入我们的团队。该职位负责审核并把客户订单和客户提交的法院传票录入系统。该职位还需与客户沟通并每天解答他们的疑问。我们希望找到一位具备出色客户服务技能和细致工作态度的人。
主要职责
- 审核并把新客户订单录入系统
- 审核、准备并扫描客户提交的授权文件
- 学习并应用各种法院传票规则
- 审核并理解法院送达名单
- 审核、准备并扫描客户提交的法院传票
- 与客户联系，处理订单和文件缺失相关的问题
- 解决客户关于订单的疑问/问题
- 优先安排任务
- 协助确认请求应发送至何处以获取档案
任职要求
- 至少 2-3 年相关领域经验，如医疗档案检索、呼叫中心运营、客户服务、催收或相关领域。
- 熟练使用电脑；能够浏览互联网、使用 Microsoft Office 套件和 Outlook。
- 出色的口头和书面沟通能力。
- 注重细节且自我管理能力强
- 能够同时处理多项任务并有效优先安排职责
- 能够在团队氛围和快节奏环境中工作
- 优秀的解决问题能力
- 强大的知识记忆和应用能力。
薪资：每小时 16.00 至 20.00 美元。
Magna Legal Services 向所有员工和求职者提供平等的就业机会，禁止基于种族、肤色、宗教、年龄、性别、国籍、残疾等因素的歧视和骚扰。
查看英文原文
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Job Description:
Job Title: Records Case Opening Coordinator
Position Summary:
Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.
Key Responsibilities
- Review and add new client orders to the system
- Review, prepare and scan authorizations submitted by clients
- Learn and apply various court subpoena rules
- Review and understand court service lists
- Review, prepare and scan court subpoenas submitted by clients
- Contact with clients regarding questions on orders and document deficiencies
- Problem solve client inquiries/issues regarding orders
- Prioritize assignments
- Assist with confirming where requests should be sent to obtain records
Qualifications
- Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
- Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
- Outstanding verbal and written communication abilities.
- Detail-oriented and self-organized
- Capable of managing multiple tasks and prioritizing responsibilities effectively.
- Ability to participate in a team atmosphere and fast-paced environment
- Excellent problem-solving skills
- Strong capacity for retaining and applying knowledge.
Compensation: USD $16.00 - $20.00 per hour.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Originally posted on Himalayas