交付管理总监
Director of Delivery Management
Zencore 由前 Google Cloud 领导人和工程师于 2021 年创立。我们的唯一目标是降低风险并确保客户在 Google Cloud 上的成功。我们是 Google Cloud 首选合作伙伴，曾四次获得 Google Cloud 合作伙伴年度奖项。精品模式，全球覆盖。我们的团队成员经验丰富，项目推进迅速，客户将我们视为值得信赖的云、数据和 AI 任务关键型解决方案提供商。
我们是一家完全远程办公的公司，提供具有竞争力的薪酬和福利。
Zencore 致力于打造多元化和包容性的工作环境。Zencore 是一家平等机会雇主，不会基于种族、国籍、性别、性别认同、性取向、退伍军人身份、残疾、年龄或其他受法律保护的身份而进行歧视。
职位描述
交付管理总监将负责一个 Google Cloud 项目的组合交付成果。您将亲自负责一到两个战略项目。您将招聘、培养和领导交付管理团队。客户会认为您是一位在问题发生前就会主动联系他们的交付执行官。
任职要求
- 10 年以上领导复杂技术项目的经验，其中至少 5 年在专业服务或系统集成领域。
- 在交付云、数据和 AI 项目方面有深厚经验。您曾主导过迁移、数据平台建设以及 AI 项目，并能与架构师和客户 CTO 进行有效沟通。
- 有证明的组合绩效管理经验：包括利润率、预测准确性、资源利用率和多个项目中的客户健康状况。
- 有人事管理经验，包括招聘和培养面向客户的交付领导者。
- 具备售前可信度：制定解决方案，展示交付方法，撰写工作说明书（SOW）和变更订单。
- 具备与客户发起人和工程师的高管影响力。您能够将复杂的问题简单化。
- 有领导远程、多地理区域团队的经验。
优先考虑的条件
- Google Cloud 经验：曾在 Google 工作，作为 Google Cloud 合作伙伴，或实际交付过 Google Cloud 工作负载。
- Google Cloud 认证（专业云架构师或同等认证）
职责
- 负责一组云、数据、基础设施、应用开发和 AI 项目的交付、治理和成功执行。
- 管理组合健康状况和财务表现，包括风险缓解、预算、利润率、预测、资源利用率和变更控制。
- 带领团队和战略客户项目以实现交付目标
查看英文原文
Zencore was founded in 2021 by former Google Cloud leaders and engineers. We exist for one purpose: to reduce risk and ensure client success on Google Cloud. We are a Premier Google Cloud partner and a four-time Google Cloud Partner of the Year. Boutique model, global reach. Our teams are senior, our engagements move fast, and clients trust us with mission-critical cloud, data, and AI work.
We are a fully remote company and offer competitive compensation and benefits.
Zencore is committed to a diverse and inclusive workplace. Zencore is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The Role
The Director of Delivery Management will own delivery outcomes across a portfolio of Google Cloud engagements. You will personally run one or two strategic programs. You will hire, develop, and lead the engagement management team. Clients will know you as the delivery executive who calls them before something becomes a problem.
Qualifications
- 10+ years leading complex technology programs, with 5+ years in professional services or systems integration.
- Deep experience delivering cloud, data, and AI engagements. You have led migrations, data platform builds, and AI programs, and you can hold your own with architects and client CTOs.
- Proven ownership of portfolio performance: margin, forecasting accuracy, utilization, and client health across concurrent engagements.
- People management experience, including hiring and developing client-facing delivery leaders.
- Pre-sales credibility: shaping solutions, presenting delivery approach, writing SOWs and change orders.
- Executive presence with both client sponsors and engineers. You make the complex simple.
- Experience leading remote, multi-geo teams.
Preferred Qualifications
- Google Cloud experience: time at Google, a Google Cloud partner, or hands-on delivery of Google Cloud workloads.
- Google Cloud certifications (Professional Cloud Architect or equivalent)
Responsibilities
- Own delivery, governance, and successful execution across a portfolio of cloud, data, infrastructure, application development, and AI engagements.
- Manage portfolio health and financial performance, including risk mitigation, budget, margin, forecasting, utilization, and change control.
- Lead teams and strategic client engagements to deliver measurable business outcomes and ensure client success beyond the scope of the SOW.
- Serve as executive delivery sponsor for key accounts. Build trusted relationships with client executives and act as the escalation point above the day-to-day team.
- Work side by side with Google Cloud account teams and partner engineering to align on joint delivery and expansion.
- Build, lead, and develop a high-performing delivery management team through hiring, coaching, performance management, and career development while maintaining Zencore's delivery standards.
- Oversee global staffing, resource planning, and engagement leadership across the US, EMEA, and LATAM to ensure successful client delivery and business outcomes.
- Own and continuously improve Zencore's delivery model, including methodology, governance, estimation, tooling, quality standards, and AI-enabled best practices.
- Partner with executive leadership to develop scalable delivery processes, playbooks, and operating models that support business growth.
Why work at Zencore?
- We are professionals you can Trust. Our people have the extensive experience to get the job done
- We share unbiased opinions and are comfortable with the hard truths. You are the subject matter experts for our customers.
- We are the Missing Link. You will connect our customers to Google and move quickly when others can’t
- We remove uncertainty and risk by clearly outlining the process of cloud migration for our customers
- We accelerate timelines and do not dwell on a challenge. You’ll move faster and expose “unknown unknowns” for our customers
- We show empathy. Our customers believe in us because we can relate to their complexities.
How to succeed at Zencore?
- First rule at Zencore - Be Kind
- Own the process - own your customer’s success by proactive practices
- Work hard to reach the destination, but make sure to enjoy the journey
- Champion a consistent collaborative culture
- Be receptive to any type of Feedback
- Challenge the Status Quo