IT支持专员
IT Support Specialist
Hiring!! IT 应用支持专家
以下是详细职位描述。如感兴趣并想了解更多关于该职位的信息，请通过 732-203-7434 或 amrutha.duddula AT nityo.com 联系我
职位名称：IT 应用支持专家
地点：远程（弗洛伦斯，肯塔基州）。需愿意根据需要前往客户现场
时长：全职
职位描述：
IT 应用支持专家将负责调查和解决应用问题、功能请求和错误修复。您将与 IT 支持、数据库和应用开发团队密切合作。您将负责识别现有应用中的错误和改进机会，并向相应的应用开发团队清晰地传达这些信息。
职责：
- 为我们的客户平台（包括网页和移动应用）提供第一线技术支持、维护和故障排除，环境为 Microsoft Windows
- 为客户平台的未来路线图提供设计需求输入
- 根据要求为指定的移动/网页应用提供用户指导
- 故障排除并解决移动设备问题或设备硬件和软件的问题
- 执行功能测试和文档工作，以支持新解决方案的准备就绪
- 在以下方面具备基本的故障排除和问题解决能力：
- 多个供应商的移动设备硬件，如 Apple、Samsung、HTC、Motorola 等
- 多个供应商的移动设备软件操作系统，如 iOS 和 Android
- 使用客户指定的企业票务系统（ServiceNow）管理故障工单
- 为智能手机信息系统持续安装、集成和测试提供设计需求输入
- 支持客户开发和维护与客户指定企业移动设备配置、技术支持、流程和程序相关的所有技术和操作文档
- 更新和创建知识库和操作指南文档
- 当需要更高级别的故障排除时，将故障工单升级给适当的三级支持（开发人员或基础设施）
资格要求：
- 至少 1 至 3 年的应用开发支持经验
- 计算机科学/信息技术或相关领域的学士学位或相关经验
查看英文原文
Hiring!! IT Application Support Specialist
Below is the detailed job description. If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com
Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime
Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities:
- Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
- Provide input to design requirements associated with client platform future roadmap
- Provide user guidance for client designated mobile/web applications as requested
- Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
- Perform functional testing and documentation to support the readiness of new solutions
- Provide basic troubleshooting and problem resolution proficiencies in the following:
- Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
- Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
- Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
- Update & Create knowledge base and work instruction documentation
- Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.
Qualifications:
- Minimum of 1 to 3 years of application development support experience
- Bachelor's Degree in computer science/information technology or related field or relative experience
- Solid working knowledge of mobile OS platforms (iOS, Android)
- Excellent verbal and written communication skills
- Experience working in a team
- Mobile Device Management and troubleshooting experience
- Knowledge about the Application Development Lifecycle is a plus
Amrutha Duddula
Sr Talent Acquisition Specialist
Nityo Infotech Corporation
Phone: 732-203-7434
Email: amrutha.duddula AT nityo.com
www.nityo.com
www.linkedin.com/in/amruthad/
All your information will be kept confidential according to EEO guidelines.
Originally posted on Himalayas