IT网络管理员 I (国际)
IT Network Administrator I (International)
职位描述
加入智能技术解决方案公司，担任我们的网络管理员。我们正在寻找一位善于协作的问题解决者，具备优秀的客户服务技能和细致的工作态度。在此职位中，您将在现场和远程IT支持方面发挥关键作用，确保客户获得一流的的技术支持。您将处理各种任务，从系统更新到实际的故障排除，发挥关键作用，以保持我们高标准的IT服务。
职位职责
- 该职位需要能够独立解决以下技术问题，无需或只需少量帮助：
- 任何类型的台式机操作系统问题。
- 任何类型的打印机问题。
- 任何类型的办公应用（如Office等）问题。
- 常见应用（如SAGE ERP、QuickBooks）的业务应用问题，以及需要供应商协助的更专业应用的问题。
- 任何类型的服务器问题。
- 任何类型的网络问题。
- 技术人员的升级点
- 参与值班轮班，为现场和远程操作提供非工作时间和周末支持。
职位要求
- 具有Windows和Mac OS故障排除经验。
- 具有Server 2012至2022的经验。
- 具有VMWare和Hyper V虚拟化经验。
- 具有支持M365和Azure的经验。
- 熟练掌握防火墙规则、VLAN配置、接入点支持和管理、VPN隧道。
- 至少五年IT支持或类似岗位的经验。
- 精通防火墙、交换机、网络架构和故障排除。
- 精通网络管理和故障排除。
- 精通虚拟化环境。
- 具有管理服务提供商（MSP）经验者优先。
- 持有有效的网络认证者优先。
职位KPI
- 首次解决率：每个仅一次记录即可完成的工单都会计入此数值
- 利用率：您在岗并为客户工单计费的时间百分比
- 客户满意度（CSAT）：客户通过工单中的评分系统填写的评分
职位要求
· 需要符合以下条件的家庭办公室设置：
- 计算机：一台运行正常的计算机，至少8GB内存，且满足以下条件之一：
- Windows 11，配备Intel i5或i7（第八代或更新），或
- AMD Ryzen 5或7（2000系列或更新），或
- macOS 12或更新版本。
- 网络：稳定的互联网连接
查看英文原文
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
- This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Networking issues of any kind.
- Escalation point for technicians
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
- Minimum of five years experience in IT Support or a similar role.
- Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Advanced understanding of managing, and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.
Job KPIs
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements
· A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rate starts from $11.56/hr and vary by experience and location.
Benefits:
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.
Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
Originally posted on Himalayas