持证护士（双语）护理协调员
LPN Care Coordinator, Bi-Lingual
Salvo Health 采用一种新方法，帮助数百万面临慢性健康状况的美国人，专注于慢性肠道健康和代谢性疾病，从肠易激综合征到肥胖。我们的患者会分配到一个“全人”护理团队，并可每周七天通过应用程序获得护理服务，使用远程患者监测（“RPM”）通过患者的保险进行收费。这是迈向超越偶发就诊、实现家庭持续护理的重要一步，与患者现有的本地医生合作，提供跨学科的全方位护理。
Salvo 得到了来自 Livongo、Ro、Ginger、Brightline、Tia 等创新者的领先医疗投资者的支持。Salvo 护理依托于认证专科医生、注册营养师、护士、心理学家和治疗师的专业知识，他们开发了我们的循证协议，为患者提供个性化的、为期数月的健康改善旅程。
Salvo 是首家将可扩展、技术驱动的更整合的方法引入这些慢性疾病中的企业，超越仅治疗症状，以识别和解决慢性疾病的根本原因。
你将负责：
- 为患者提供卓越的护理、疾病管理和健康教育
- 异步支持个体患者设定目标，帮助他们更好地管理慢性疾病
- 制定个性化行动计划，包含减少或消除不良行为的指导方针
- 帮助客户了解自己的动机并制定行为改变计划
- 根据患者的需求和偏好定期联系患者，以支持参与度并引发行为改变
- 与其他临床团队成员协作，提供卓越的患者体验
- 与患者和团队成员建立专业、支持性的工作关系
- 在必要时为个别成员创建和分发健康教育材料
- 与跨职能产品团队合作，开发并持续改进我们的应用内患者体验
要求：
- 需要持有有效州执照，可能需要其他执照
- 具有 2 年以上 LPN 或 LVN 经验
- 双语，西班牙语 - 阅读、口语和写作能力必须具备
- 具有 2 年以上面向患者或面向客户的岗位经验
- 优秀的客户服务技能，以及书面和口头沟通能力
- 熟悉医学术语，熟练掌握一般医疗办公室流程
查看英文原文
Salvo Health is taking a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
What You Will do:
- Provide exceptional care, disease management and health education to patients
- Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
- Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
- Help clients understand their motivations and create behavior change plans
- Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
- Coordinate with other clinical team members to provide an exceptional patient experience
- Develop and maintain professional, support-oriented working relationships with patients and team members
- Create and distribute health education materials to individual members as necessary
- Work with a cross-functional product team to develop and constantly improve our in-app patient experience
Qualifications:
- Compact state license required, additional licensing may be needed
- 2+ year of experience as LPN or LVN
- Bi-lingual, Spanish - Reading, Speaking, and Writing Required
- 2+ years of experience in patient-facing or customer-facing roles
- Excellent customer relation skills, as well as written and verbal communication skills
- Knowledge of medical terminology and proficiency of general medical office procedures
- Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
- Strong analytical and proactive problem solving skills
- Self-motivated, results-oriented and strategic thinker
- Personal passion for health and wellness topics
- Must be authorized to work in the United States
- Experience working in telehealth or healthcare startup environment preferred
- Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s