客户激活经理 | 扩展
Customer Activation Manager | Scaled
关于Ramp
Ramp正在为财务团队构建智能基础设施，嵌入企业每笔支出的交易流程中。我们自动化处理超过2000亿美元的年度支出在70,000多家公司中的流动：授权支付、标记风险、分类支出并完成账务结算。
这些问题具有高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们更看重成长性而非起点。我们更关注你所构建的东西，而不是你在哪里接受的培训。在Ramp，每个人都是能够从头到尾负责问题并做出影响结果的重要决策的建设者。
Ramp的平均客户在第一年节省了5%的成本，并实现了16%的收入增长——远超未使用Ramp的企业。我们相信每家有抱负的公司都应享有同样的机会。
如果你希望构建直接塑造企业如何移动和管理数十亿美元的系统，Ramp就是你的选择。
关于该职位
规模化客户成功负责Ramp自助客户的服务、激活和增长。我们相信我们的自助账户还有巨大的未开发潜力，因此正在下大赌注。作为团队的早期成员，你将有机会帮助建立和优化Ramp的客户成功体系，并定义规模化客户实施策略以推动激活和留存。
你将负责的工作
- 成为Ramp产品套件所有集成和配置选项的专家，并推动新Ramp客户的高效、全面和完整上线
- 一对一负责微型中小企业和中小企业账户，确保他们在60天内完成上线且不超过2次通话
- 平衡优先级和多项任务，支持实施、后续跟进和主动沟通
- 与产品团队紧密合作，确保客户反馈和痛点被听到、审查并在需要时进行优先排序
- 识别可以自动化和扩展上线流程的机会，以覆盖更多客户
- 帮助我们保持行业领先的客户满意度
- 能够在快节奏、初创环境中成长、发展和学习
你将需要的条件
- 至少3年的B2B组织中的销售、客户成功或产品运营经验
- 出色的项目管理和时间管理能力
- 优秀的口头和书面沟通能力
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
WHAT YOU’LL DO
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
- Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
- Help us maintain an industry leading satisfaction rate with our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
WHAT YOU’LL NEED
- Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth in the role over time
- Proven track record meeting weekly or monthly KPIs
- Experience with owning a high volume book of business of 100+ customers at at time
- Ability to anticipate customers’ needs and position product solutions accordingly
NICE TO HAVES
- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice