赋能专员，Perplexity Computer
Enablement Specialist, Perplexity Computer
Perplexity 正在寻找一名赋能专家，帮助企业客户建立实现 Perplexity Computer 价值所需的知识、信心和可重复实践。此职位适合一位兼具技术能力、强大学习引导能力和成功构建可扩展的入职与采用计划经验的人。
职位简介
Perplexity Computer 使客户能够构建基于 AI 的工作流程，用于操作工具、与应用交互并完成多步骤任务。帮助组织采用这种新的工作方式，不仅仅是产品演示或一次性的启动会议。
赋能专家负责设计和交付将客户从初始访问转变为自信且持续使用程序的项目。您将为不同准备程度的客户设计入职旅程，主导客户研讨会和办公时间，诊断采用障碍，并将重复性问题转化为可扩展的指导内容。
这是一个面向客户的职位，与客户成功团队、应用 AI 架构师、产品、市场和客服紧密合作。客户成功团队负责账户、采用策略和扩展策略；您将负责赋能项目和干预措施，帮助客户和客户成功经理实现自主。
您将负责的工作
- 设计客户旅程。为具有不同角色、目标、技术准备度和 AI 经验水平的客户和用户群体设计入职和采用计划。
- 提供高质量的赋能支持。主导技术启动会、研讨会、办公时间、远程会议、现场项目、网络研讨会和培训讲师体验。
- 让复杂概念易于理解。向技术和非技术人员清晰地讲解 Computer 和代理式工作流的概念。
- 引导客户进行设置。帮助客户了解访问权限、成员、权限、连接器、信用额度、模型、初始工作流以及开始所需的实践。
- 诊断采用障碍。确定客户是否因知识不足、准备度不够、流程问题、配置问题、产品功能或技术复杂性而受阻。
- 合理引导复杂需求。识别哪些问题需要应用 AI 架构师、客户成功、客服、产品或工程团队，并提供明确的交接。
- 创建可扩展的资源。将重复的入职和采用需求转化为课程、客户检查清单、实施指南、生命周期沟通内容、视频、示例和内部文档
查看英文原文
Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role is ideal for someone who combines technical fluency, strong facilitation, and a track record of building onboarding and adoption programs that scale.
About the role
Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Helping organizations adopt this new way of working requires more than a product demonstration or one-time kickoff.
Enablement Specialists design and deliver the programs that move customers from initial access to confident, sustained use. You will create onboarding journeys for different levels of readiness, lead customer workshops and office hours, diagnose adoption barriers, and turn repeated questions into scalable guidance.
This is a customer-facing role that works closely with Customer Success, Applied AI Architects, Product, Marketing, and Support. Customer Success retains ownership of the account, adoption strategy, and expansion strategy; you will own the enablement programs and interventions that help customers and customer success managers become self-sufficient.
What you'll do
- Design customer journeys. Build onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.
- Deliver high-quality enablement. Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
- Make complex concepts accessible. Teach Computer and agentic-workflow concepts clearly to both technical and nontechnical audiences.
- Guide customers through setup. Help customers understand access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started.
- Diagnose adoption barriers. Determine whether a customer is blocked by knowledge, readiness, process, configuration, product capability, or technical complexity.
- Route complex needs well. Recognize when a question requires an Applied AI Architect, Customer Success, Support, Product, or Engineering and provide a clear handoff.
- Create scalable assets. Turn repeated onboarding and adoption needs into curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.
- Use evidence to increase adoption and consumption. Segment customers by readiness and usage behavior, identify where consumption stalls, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
- Build the learning loop. Bring customer patterns and feedback back to Applied AI, Product, Customer Success, Marketing, and Support.
What we're looking for
The strongest Enablement Specialists can teach, diagnose, and design for scale. You should be able to run a compelling customer session, understand the technical details behind a blocker, and build a repeatable program rather than solving the same problem one customer at a time.
Must-haves
- 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
- Proven program-building experience. You have designed and delivered onboarding, training, or adoption programs across live and self-service formats.
- Strong facilitation and communication. You can explain complex product and AI concepts clearly to technical and nontechnical audiences.
- Technical fluency. You can guide customers through permissions, connectors, models, credits, workflows, and common integration concepts.
- Strong diagnostic judgment. You can determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity.
- Data-informed growth mindset. You have used product and usage data to identify adoption gaps, trigger interventions, move customer cohorts toward sustained use, and evaluate impact.
- Cross-functional operating ability. You can work effectively with Customer Success, Sales, Product, Marketing, Support, and technical teams.
- High ownership. You set clear expectations, improve weak processes, and operate effectively in a fast-moving environment.
Nice-to-haves
- Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.
- Experience building technical onboarding or adoption programs for enterprise customers.
- Background in adult learning, instructional design, customer education, or enablement operations.
- Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
- Experience developing customer-facing technical content, workshops, or certification programs.