战略业务运营负责人，API
Strategic Business Operations Lead, API
Perplexity的API平台将我们在人工智能、搜索和代理编排方面的工作带给开发者。我们的客户包括从AI原生初创公司到全球最大的科技公司。与他们合作，加上我们自身在构建Perplexity核心应用方面的开发，使我们的团队直接接触到搜索、模型和工具如何用于构建和扩展AI原生产品和应用。
关于这个职位
我们正在寻找一位战略业务运营负责人，负责管理客户关系并领导有助于增长API业务的项目。该职位大约一半时间面向客户，另一半时间从事战略和运营工作，初期重点是建立和改进售后计划。
您将负责一组API客户，了解AI原生公司和大型企业如何评估、采用和扩展AI基础设施。与API领导团队紧密合作，您将帮助塑造业务运作方式，并领导如产品迁移、客户赋能和账户覆盖等项目。您将把建议付诸实践，结果通过客户采用率、留存率和增长来衡量。
职责
- 管理一组API客户关系，主导账户对话，了解业务重点，并协调技术与商业团队的下一步行动。
- 以采用、价值和增长为中心制定账户计划。尽早识别风险，并与销售和账户负责人合作进行续约和扩展。
- 设计并改进售后运营模式，包括客户细分、账户覆盖、入职流程、健康信号以及团队间的交接。
- 在API业务中领导战略项目，初期重点是客户采用和留存。明确问题，制定建议，协调执行，并跟踪结果。
- 运行客户项目，如产品和端点迁移、赋能和发布沟通。为每个项目确定受众、里程碑、内部职责和后续跟进。
- 协调客户沟通，涉及产品更新、价格变化、弃用和事件，与工程、支持和商业团队合作确保信息准确。
- 分析使用情况、消费与承诺的对比、续约风险和扩展信号，以优先客户互动并支持业务决策。
- 建立实用的报告、流程和自动化工具，帮助团队进行管理
查看英文原文
Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.
ABOUT THIS ROLE
We are looking for a Strategic Business Operations Lead to manage customer relationships and lead projects that help grow the API business. The role is roughly half customer-facing and half strategic and operational work, with an initial focus on building and improving our post-sale programs.
You will own a portfolio of API customers, learning how AI-native companies and large enterprises evaluate, adopt, and scale AI infrastructure. Working closely with API leadership, you will help shape how the business operates and lead projects such as product migrations, customer enablement, and account coverage. You will put recommendations into practice, with results measured in customer adoption, retention, and growth.
RESPONSIBILITIES
- Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
- Build account plans around adoption, value, and growth. Identify risks early and partner with Sales and account owners on renewals and expansion.
- Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and handoffs between teams.
- Lead strategic projects across the API business, with an initial emphasis on customer adoption and retention. Scope the problem, develop a recommendation, coordinate execution, and track outcomes.
- Run customer programs such as product and endpoint migrations, enablement, and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.
- Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.
- Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
- Build practical reporting, workflows, and automation that help the team manage a growing customer base. Partner with Finance and Billing Operations to improve the customer experience around credits, commitments, and billing.
- Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
- A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams.
- Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
- Strong relationship skills and a genuine interest in spending a substantial part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up.
- Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams.
- Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects.
NICE TO HAVE
- Direct customer-facing experience in a B2B technology company, including account management, customer success, partnerships, or solutions work.
- Experience with API businesses, developer platforms, or consumption-based revenue models.
- Working knowledge of SQL, CRM systems, or BI tools, and experience automating recurring analysis or workflows.