客服代表 - 来电及行政
Customer Service Representative - Incoming Calls and Admin
这是一个远程职位。
客户服务代表
职位类型：全职
工作时间：周一至周五 | 每天8小时 | 2点至3点 SAST
工作地点：远程
在远程保险团队，我们认识到坚实的基础对成功至关重要。我们正在寻找一位经验丰富的客户服务代表或办公室经理加入我们充满活力的团队，协助保险公司客户服务部门。虚拟助理将担任客户服务代表或办公室经理，负责确认数据、交叉核对、验证和电子邮件沟通，以及通过电话和电子邮件提供卓越的个性化客户服务。理想的候选人应具备出色的沟通、组织和优先处理能力，同时注重细节。他/她应能够同时处理多项任务，并在压力下表现出色。在团队环境中有效且专业地工作的能力至关重要。对该职位而言，学习新流程和软件系统的强烈意愿，以及高于平均水平的计算机技能是必不可少的。无需任何保险知识。
职责与责任：
通过电子邮件和电话协助保险公司客户服务部门
确认数据并进行交叉核对，以确保关键数据准确
信息验证
个人和商业保险政策的售前和售后管理
准确地将客户信息记录并处理到各种软件系统中
学习并遵循所有必要的脚本、政策和程序
遵守有关保密和个人信息的要求
准确获取并收集信息，然后提交给相关接收人
一般行政工作
要求
· 以专业且礼貌的方式接听和处理客户来电和外拨电话。
- 协助客户解决疑问、问题和订单处理。
- 在CRM系统中维护和更新客户信息。
- 执行一般行政任务，包括数据录入、文件整理和跟进。
- 与其他团队成员协作，确保优质的客户服务。
- 遵守公司政策和程序，以保持服务品质标准。
所需技能和资格：
· 必须口齿清晰，英语流利，能够进行有效沟通。
查看英文原文
This is a remote position.
Customer Service Representative
Job Type: Full-time
Schedule: Monday to Friday | 8 hours a day | between 2pm-3am SAST
Work Location: RemoteAt Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative or office manager to join our dynamic team assisting Insurance Agencies in their Customer Service Department. The Virtual Assistant acting as a CSR or Office manager will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritisation skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.NO PRIOR INSURANCE KNOWLEDGE REQUIRED.
Requirements
Duties & Responsibilities:Assist and support an Insurance Agency in their Customer Service Department via email and phoneConfirming data and cross-referencing in order to ensure that crucially important data is accurateVerification of informationPre-and post sale administration of personal and commercial insurance policiesAccurately document and process customer information into various software systemsLearn and follow all required scripts, policies and proceduresComply with requirements surrounding confidential and personal informationObtain and capture information accurately, followed by submitting information to the necessary recipientsGeneral administrative duties
Requirements
· Answer and manage inbound and outbound customer calls in a professional and courteous manner.
- Assist customers with inquiries, issue resolution, and order processing.
- Maintain and update customer information in the CRM system.
- Perform general administrative tasks, including data entry, documentation, and follow-ups.
- Collaborate with other team members to ensure excellent customer service.
- Adhere to company policies and procedures to maintain service quality standards.
Required Skills and Qualifications:
· Must be well spoken and fluent in English with the ability to liaise with international clients
- Extreme attention to detail and accuracy
- Excellent computer skills in order to navigate a variety of software systems
- Excellent data entry and typing skills
- Customer service oriented (positive, helpful, patient, responsive and empathic)
- Ability to multi-task
- Must have a Fiber line (50mbps preferable)
- Must be willing to work US hours
- Must have loadshedding provisions
- Must have a laptop/computer (not customized) Windows 11 operating system
Benefits
Benefits
· Competitive salary based on experience.
- Opportunities for career growth and development.
- Training will be provided by a licensed agent.
- Support will be provided by a dedicated VA Support specialist.
Originally posted on Himalayas