（以电话为主）虚拟助理 - 客户服务代表
(Call-Focused Role) Virtual Assistant - Customer Service Representative
这是一个远程职位。
职位名称：虚拟助理 – 客户服务代表（以电话为主）
地点：远程（居家办公）
工时：每周40小时 | 每天8小时班次，时间在南非标准时间下午2点至凌晨3点之间（美国工作时间）
职位简介：
我们正在寻找一位高度积极、情绪智能且专业的虚拟助理加入我们的团队，担任客户服务代表（CSR）。该职位以电话为主，预计每天处理100-150通电话。
这不是一个冷电销职位——所有电话均为服务类。您将协助现有客户，解答问题，解决投诉，并确保客户满意度。理想的候选人应具备在压力下保持冷静的能力，出色的沟通技巧，并能以同理心和专业性处理偶尔的愤怒或沮丧客户。
主要职责：
· 每天及时且专业地处理100–150通来电和外拨服务电话。
- 在每通电话中提供准确信息，解决问题并确保客户满意。
- 始终保持积极、同理心和专业的态度对待客户。
- 高效使用客服软件和CRM工具记录细节并跟踪互动。
- 在遵循沟通脚本和标准操作流程的同时运用良好的判断力。
- 在必要时将复杂问题转交至相关部门。
- 达到或超越每日电话量、质量及客户满意度目标。
- 参与定期的团队会议、培训课程和绩效评估。
要求
- 在客户服务、呼叫中心或虚拟助理岗位上有相关经验（优先考虑在美国支持环境中的经验）。
- 英语口语沟通和倾听能力出色。
- 强烈的情绪智能和处理困难互动的能力。
- 稳定的互联网连接、停电应对措施以及安静、无干扰的工作空间。
- 熟练使用CRM平台和电话处理软件。
- 能够多任务处理、保持条理和有效管理时间。
- 高度的专业性、责任感和细致入微的注意力
福利
- 具有竞争力的薪酬结构。
- 远程工作的灵活性。
- 支持性和协作性的团队环境。
- 成长和技能发展的机会。
最初发布于 Himalayas
查看英文原文
This is a remote position.
Job Title: Virtual Assistant – Customer Service Representative (Call-Focused Role)
Location: Remote (Work from Home)
Hours: 40 hours per week | 8-hour shifts between 2:00 PM SAST and 3:00 AM SAST (U.S. business hours)
About the Role:
We are seeking a highly motivated, emotionally intelligent, and professional Virtual Assistant to join our team as a Customer Service Representative (CSR). This position is call-heavy, with an expected call volume of 100–150 calls per day.
This is not a cold-calling role — all calls are service-related. You will be assisting existing customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be calm under pressure, an excellent communicator, and skilled at handling occasional irate or frustrated customers with empathy and professionalism.
Key Responsibilities:
· Handle 100–150 inbound and outbound service calls per day in a timely and professional manner.
- Provide accurate information, resolve issues, and ensure customer satisfaction on every call.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Navigate customer service software and CRM tools efficiently to log details and track interactions.
- Follow communication scripts and standard operating procedures while applying sound judgment.
- Escalate complex issues to appropriate departments when necessary.
- Meet or exceed daily call volume, quality, and customer satisfaction targets.
- Participate in regular team meetings, training sessions, and performance reviews.
Requirements
- Proven experience in customer service, call center, or virtual assistant roles (preferably in a U.S.-based support environment).
- Exceptional verbal communication and listening skills in English.
- Strong emotional intelligence and ability to de-escalate challenging interactions.
- Reliable internet connection, loadshedding provisions and a quiet, distraction-free workspace.
- Proficiency with CRM platforms and call-handling software.
- Ability to multitask, stay organized, and manage time effectively.
- High level of professionalism, accountability, and attention to detail
Benefits
- Competitive pay structure.
- Remote work flexibility.
- Supportive and collaborative team environment.
- Opportunities for growth and skill development.
Originally posted on Himalayas