开发者支持工程师（新加坡）
Developer Support Engineer (Singapore)
公司简介
Braintrust 是一个代理可观测性平台。通过主动应用智能分析代理追踪数据并自动呈现最关键的趋势，Braintrust 为团队提供了了解代理在生产环境中行为的可见性以及改进它们的工具。
Notion、Stripe、Box、OpenAI 和 Cloudflare 的团队使用 Braintrust 来追踪他们的代理，发现可观测性数据中的问题，并运行评估以了解如何改进。
职位介绍
在 Braintrust，令人惊喜的开发者支持是我们最重要的战略优势之一。我们的客户是构建 LLM 驱动应用的开发者，他们行动迅速。我们通过帮助他们更快地行动来赢得市场。
我们正在寻找 Developer Support Engineers（中高级）——他们热衷于帮助开发者克服技术障碍以实现目标。你将排查问题、找到解决方案、发布修复程序，并记录你的发现以帮助未来的开发者更快地前进。
这个职位结合了技术问题解决、开发者同理心以及与工程、解决方案和产品团队的紧密合作。如果你喜欢解决复杂问题，清晰地解释技术概念，并让开发者的日常生活更轻松，我们希望能与你交流。
该职位将在新加坡远程办公。
职责内容
- 与客户代码库一起诊断、排查并解决 API 和 SDK 使用问题（Python 或 TypeScript）。
- 复现客户报告的错误，识别我们代码库中的可能原因，并与工程团队合作解决。
- 负责与使用 Braintrust 的开发者进行支持沟通——主要通过 Slack 和邮件，并通过清晰、技术性强且富有同理心的沟通建立信任。
- 编写和维护知识库文档，将未知变为已知，帮助未来的开发者解除障碍。
- 识别改进开发者体验的机会，包括工具、文档和支持流程。
- 编写脚本、修复错误，并为内部工具做出贡献，以提升支持流程。
- 捕获并传达客户反馈给产品和工程团队，帮助制定路线图优先级。
- 参与值班轮班，响应关键客户问题或在本地假期期间提供支持。
- 为跨职能同事提供技术支持指导，并引导支持流程和升级处理。
- 开发并倡导关于改进的明确立场
查看英文原文
ABOUT THE COMPANY
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
ABOUT THE ROLE
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you.
This role will be remote based in Singapore.
WHAT YOU’LL DO
- Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
- Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
- Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
- Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
- Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
- Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
- Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
- Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
- Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
- Develop and champion opinionated stances on improving developer experience and product reliability.
WHAT WE'RE LOOKING FOR
- Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
- Can write, debug, and reason through Python and/or TypeScript codebases.
- Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
- Take personal ownership of technical problems and follow through until customers are unblocked.
- Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
- Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
BONUS POINTS FOR
- Experience supporting developer tools, ML infrastructure, or observability platforms.
- Familiarity with OpenAI, Anthropic, or similar LLM APIs.
- Comfort working with datasets, evaluation metrics, or prompt engineering.
- Experience contributing to support tooling, documentation, or product-led growth initiatives.
- Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
- Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
- Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
WHY JOIN BRAINTRUST
- Build a culture of care, learning, and mutual support together
- Solve challenging, unknown technical issues faced by developers
- Pave the way for future developers and peers to benefit from your experience
BENEFITS INCLUDE
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- Wifi & cellphone stipend
EQUAL OPPORTUNITY
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.