客户市场与倡导经理
Customer Marketing & Advocacy Manager
加入BLP Digital —— ERP自动化领域的首选解决方案
BLP Digital正在用代理AI重新定义ERP自动化。我们由ETH Zurich和HSG孵化，为全球最大的企业构建AI代理，自动化财务、采购、物流、销售等流程。我们通过尖端技术和强烈的主人翁意识解决实际的企业问题。
我们的解决方案已在40多个国家上线，服务550多家客户，每天自动化70,000多个流程，包括财富500强公司。作为瑞士增长最快的SaaS初创公司之一，我们的成功源于在技术和业务流程方面的深厚专业知识，产品与市场高度契合，这已由不断增长的全球客户群证明。
我们最近迎来了高盛替代投资作为增长型投资者，现在正通过伦敦办公室的成立拓展英国市场。我们才刚刚开始。准备好一起打造未来了吗？立即加入BLP Digital。
关于该职位
我们的客户是我们最宝贵的资产，他们的故事仍待讲述。作为我们的客户营销与倡导经理，你将全程负责客户的声音：建立倡导计划，将550多家企业客户转化为可引用的冠军客户、发布案例研究、在评价网站上的存在，以及将我们的故事带入市场的演讲者。这是一个需要亲力亲为的个人贡献者角色，拥有完整的倡导策略主导权。你将在营销、销售和客户成功之间交叉工作，并直接与欧洲领先工业企业的CFO、COO和运营负责人合作。
你将负责
- 建立并运行客户推荐计划。识别、招募并培养可引用的客户；管理销售的推荐客户管道；将合适的客户声音匹配到合适的交易阶段。
- 制作客户证明。全程负责案例研究、成功故事和客户引述——从获得内部和客户方的批准通过访谈到发布网页、销售演示文稿和活动内容。
- 主导评价网站的存在。在G2和Gartner Peer Insights等平台上推动系统化的评价生成和管理，并将评分转化为面向市场的证明。
- 招募客户演讲者。寻找并准备客户代言人参加网络研讨会、活动、分析师对话和媒体机会。
- 与客户成功和销售团队合作。建立与客户经理团队的结构化接口——共同识别客户需求
查看英文原文
Join BLP Digital — The #1 Solution for ERP Automation
BLP Digital is redefining ERP automation with agentic AI. Spun out of ETH Zurich and HSG, we build AI agents that automate finance, procurement, logistics, sales, and more for some of the world's largest enterprises. We solve real enterprise problems with cutting-edge technology and a strong sense of ownership.
Our solution is live in 40+ countries, used by 550+ customers, and automates 70,000+ processes every day, including for Fortune 500 companies. As one of Switzerland's fastest-growing SaaS scaleups, our success stems from deep expertise in technology and business processes, delivering a product with outstanding product-market fit, proven by a growing global customer base.
We've recently welcomed Goldman Sachs Alternatives as a growth investor, and we're now expanding into the UK with the launch of our London office. We are just getting started. Ready to build the future? Join BLP Digital today.
ABOUT THE ROLE
Our customers are our strongest asset, and their stories are still largely untold. As our Customer Marketing & Advocacy Manager, you will own the customer voice at blp end-to-end: building the advocacy program that turns 550+ enterprise customers into referenceable champions, published case studies, review-site presence, and speakers who carry our story into the market. This is a hands-on individual contributor role with full ownership of the advocacy motion. You will work at the intersection of marketing, sales, and customer success, and directly with CFOs, COOs, and operations leaders at some of Europe's leading industrial enterprises.
WHAT YOU'LL DO
- Build and run the customer reference program. Identify, recruit, and nurture referenceable customers; manage the reference pipeline for sales; match the right customer voice to the right deal stage.
- Produce customer proof. Own case studies, success stories, and customer quotes end-to-end - from securing internal and customer-side approvals through interviews to published assets for web, sales decks, and campaigns.
- Own review-site presence. Drive systematic review generation and management on platforms like G2 and Gartner Peer Insights, and turn ratings into market-facing proof.
- Recruit customer speakers. Source and prepare customer champions for webinars, events, analyst conversations, and press opportunities.
- Partner with Customer Success and Sales. Establish a structured interface with account teams - joint identification of advocacy candidates, coordinated asks, and a shared view of which customers are asked for what, and when.
- Measure and report. Track reference coverage by industry and use case, advocacy asset usage in the sales cycle, and the pipeline influence of customer proof.
- Feed the wider marketing engine. Supply customer evidence to campaigns, website, PR, and executive presentations, ensuring every claim we make is backed by a real customer outcome.
WHAT YOU'LL BRING
- 4â7 years of experience in B2B software marketing, with at least 2 years in customer marketing, advocacy, or reference management.
- A track record of getting case studies and references out of enterprise customers - you know how to navigate corporate communications departments, legal reviews, and long approval cycles, and you have the persistence to see them through.
- Exceptional stakeholder skills. Your raw material is owned by customer success and sales; you build the internal relationships that earn you access to accounts.
- Strong interviewing and storytelling ability: you can get a COO to articulate business impact in numbers, and turn it into a story a CFO wants to read.
- Structured program-building skills - you can stand up processes, pipelines, and measurement from scratch, not just execute within an existing machine.
- Fluent English and German (our customer base is concentrated in the DACH region); additional European languages are a plus.
- Familiarity with ERP-centric processes, finance operations, or enterprise software for manufacturing/industrial companies is a strong advantage.
WHAT YOU'LL GET
- Real ownership. You build this program - the strategy, the process, and the results are yours.
- Substance to work with. 550+ enterprise customers with measurable outcomes mean your job is to surface great stories, not manufacture them.
- A company at an inflection point. Strong European base, fresh US market entry, and a category - agentic process automation - that enterprises are actively budgeting for.
- Direct exposure. To executive customers and to blp's leadership team.
Learn more about blp and our values at blp.digital/company/careers http://blp.digital/company/careers.