自助终端实施专员
Kiosk Implementation Specialist
关于我们
想想你上一次入住酒店的经历。你是否通过手机完成了自助入住，跳过了前台排队？是否通过消息联系员工要了额外的枕头？是否通过手机轻点就订了夜宵？那么你可能已经在实际中接触过Canary。
Canary Technologies是领先的代理型AI平台，专注于酒店和客户管理，为全球125多个国家的超过20,000家酒店提供数字基础设施。世界知名的酒店品牌，包括万豪国际、四季酒店和温德姆酒店集团，与我们合作以提升收入、优化运营并提升客户体验。
我们在酒店业部署了最大规模的自主AI系统，打造重新定义客户与酒店互动方式的技术。这使我们成为全球最受投资的酒店科技公司之一，至今已筹集近2亿美元。
Canary被列为2024年和2025年德勤科技Fast 500™企业、《Inc.》5000家增长最快的公司，并在2026年HotelTechAwards中斩获多项大奖，包括最佳工作场所、排名第一的客户体验平台以及酒店业者选择奖。我们正在扩大团队，以更快的速度将创新变为现实。
我们发展迅速，正在寻找对工作充满热情、希望与我们共同成长并逐步承担更多责任的人才。我们同样重视严谨性和速度：高标准、快节奏、真正的所有权。如果你正在寻找这样的环境，这里就是你的选择。
加入我们吧！让我们一起塑造酒店业的未来。
职位简介
我们正在寻找一名自助机实施专家，作为我们在EMEA地区自助机激活策略的核心人物，负责在欧洲、中东和非洲各地的酒店进行现场部署。你对酒店运营的深入了解将非常宝贵，你将分析预订数据，确保我们的自助机能够处理各种情况——从简单的到店客人到复杂的团体预订及路由规则。
与我们的工程和客户成功团队紧密合作，你将把酒店流程的复杂性转化为实际可行的产品需求和配置。这意味着需要亲自操作Opera PMS设置，测试自助机硬件，并在关键上线期间亲临现场以确保顺利实施。你将制定操作手册，使我们能够根据不同品牌和物业类型进行扩展。
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About Us
Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild.
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.
We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever.
We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.
Come join us! Let’s shape the future of hospitality together.
About the Role
We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules.
Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need.
This position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology.
What You’ll Do
Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support.
Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions.
Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal.
Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking.
Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests. Expect 40-50% travel to hotel properties across EMEA.
Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment.
Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes).
Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.
What We’re Looking For
4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager.
Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows.
Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems.
Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering and product teams.
Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership
Ability to travel 40-50% of the time for on-site implementations
Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred
Experience training hotel staff on new technology implementations preferred
Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region
Perks & Benefits
We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock:
Time Off
Unlimited PTO: Take the time you need to truly rest and recharge.
Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
Birthday Holiday: A dedicated day off to celebrate you!
Travel & Office Flexibility
Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay.
Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.
Growth & Community
Self Improvement Club: A monthly budget to help you smash your personal goals.
Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
Referral Program: Help us grow the flock and score a cash bonus for successful hires.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.