客户成功经理 - 美洲区
Customer Success Manager - AMER
Camunda 是面向代理编排的企业级平台，使组织能够协调 AI 代理、人员和系统，贯穿复杂的端到端业务流程。内置的治理、可审计性和人工监督，使 Camunda 为企业提供所需控制，将 AI 从试点项目安全地扩展到生产环境。全球超过 700 家组织信赖 Camunda，包括美国前十大银行中的九家。Camunda 帮助企业提升运营效率，加快价值实现速度，并提供更好的客户体验。
我们是完全远程且全球化的团队，正处于更大的变革之中：转型为以 AI 为核心的组织，基于我们自己的平台。我们使用代理式 AI 自动化、编排智能流程，并在每个团队中提升人类的贡献。
被 GP Bullhound 列入“2025 年最具潜力独角兽榜单”，获得 2025 年“最佳工作场所”认证。在 2025 年 Gartner® Magic Quadrant™ 业务编排与自动化技术领域被评为愿景领袖。在 Flexa 的 2026 年“最灵活公司”榜单中排名第三。我们发展迅速，正在寻找顶尖人才加入我们的团队。如果你希望从事有意义的工作，产生可见的影响，并在你的简历上添加真正稀有的经历，请继续阅读。
职位简介：
作为 Camunda 的客户成功经理，你将成为一组企业客户的战略合作伙伴，帮助他们将复杂的流程编排和自动化目标转化为实际、可衡量的结果。你将处于商业影响和技术可能性的交汇点——在客户采用、增长和续约过程中进行指导，同时与销售、产品、工程、咨询和支持团队紧密合作。根据我们的 FAITH 价值观（专注、雄心、诚信、人才、幽默），你将结合清晰的思维、诚实的合作关系以及行动导向，推动客户和 Camunda 的长期成功。
你将负责：
管理一组企业客户，并在客户入职到续约的整个过程中担任其主要战略合作伙伴——明确目标、成功指标和能带来实际业务价值的采用路线图。
通过管理客户账户的健康状况、风险和机会，推动留存和增长，与销售和内部团队合作确保续约并发现有意义的增长机会。
主导结构化的客户对话（例如入职会议、成功计划评审、价值和健康检查），用清晰、友好的商业语言将 Camunda 的能力与客户成果联系起来。
查看英文原文
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.About the Role:As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of business impact and technical possibility—guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda.What you'll be doing: Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value.Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities.Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms.Use data to tell the story—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders.Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward.Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale.What you bring:Ability and/or willingness to use our product.Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally working with enterprise customers.Relationship & stakeholder management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations.Commercial awareness & forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.Data-informed decision-making: Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams.Communication & facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.Nice-to-haves:Experience working with customers in financial services, banking, insurance, or other regulated industries.Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products.Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health.Experience working closely with technical counterparts (e.g., Solution Architects, TAMs, Engineering, or Product) to drive adoption and resolve complex issues.A track record of mentoring peers, contributing to playbooks, or helping shape how a Customer Success team operates.This role is an existing vacancy#LI-LIAG1 #LI-Remote #C4What We Have to Offer:CompensationWe offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: United States: $119,600.00 to $192,800.00United Kingdom: £75,100.00 to £123,500.00Singapore: S$148,500.00 to S$222,700.00Canada: C$127,000.00 to C$208,800.00If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).Benefits & PerksWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!Please be aware that scammers may impersonate Camunda by reaching out about job opportunities. Camunda will only contact candidates from an email address ending in @camunda.com or @talent.camunda.com. We will never ask candidates for bank account details, checks, payment, or other sensitive financial information as part of our hiring process. If you receive a suspicious message, please do not respond, click any links, or share personal information.Note for recruiting and placement agencies: Camunda does not accept unsolicited agency resumes. Please do not forward resumes to our careers site, employees, or any other Camunda contact unless we have specifically engaged your firm for that search. Camunda will not pay fees related to unsolicited resumes.