数据科学实习生（客户成功）
Data Science Intern (Customer Success)
Cresta 释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能以及全面的对话智能，以推动每个渠道的收入和效率提升。包括联合航空、Cox Communications 和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 起源于斯坦福 AI 实验室，已从包括 a16z、Greylock 和 Sequoia 在内的全球领先投资者处筹集了超过 2.7 亿美元。Cresta 的领导团队包括当今 AI 领域的一些顶尖人才。我们的首席执行官 Ping Wu 曾在加入 Cresta 之前，创立并领导了谷歌的 Contact Center AI 和 Vertex AI 平台，致力于构建 AI 驱动的客户体验的未来。
在未来几年，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起打造这个未来吧。
Cresta 的使命是通过释放客服中心的真正潜力，将每次客户对话转化为竞争优势。我们的平台结合了 AI 和人类智慧的最佳之处，帮助客服中心发现客户洞察和行为最佳实践，自动化对话和低效流程，并赋能每位团队成员更聪明、更快地工作。Cresta 由享有盛誉的斯坦福 AI 实验室诞生，联合创始人兼主席 Sebastian Thrun 是 Google X、Waymo、Udacity 等项目的天才创造者。我们的领导团队还包括首席执行官 Ping Wu，谷歌 Contact Center AI 和 Vertex AI 平台的联合创始人，以及联合创始人 Tim Shi，Open AI 的早期成员之一。
加入我们，开启这段用 AI 革新劳动力的激动人心的旅程。工作的未来已经到来，而它就在 Cresta。
关于职位：
我们正在寻找一位有动力的数据科学实习生加入我们的团队。该职位提供与真实数据打交道、构建模型和支持数据驱动决策的实际经验。你将与数据科学家、工程师和业务相关方合作，解决有意义的问题。
你将负责：
- 收集、清洗和预处理结构化和非结构化数据
- 进行探索性数据分析以识别趋势和洞察
- 在指导下构建和评估机器学习模型
- 开发数据可视化和仪表板以传达发现
- 协助部署模型并监控其表现
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
We are looking for a motivated Data Science Intern to join our team. This role offers hands-on experience working with real-world data, building models, and supporting data-driven decision-making. You will collaborate with data scientists, engineers, and business stakeholders to solve meaningful problems.
What You'll Do :
- Collect, clean, and preprocess structured and unstructured data
- Perform exploratory data analysis to identify trends and insights
- Build and evaluate machine learning models under guidance
- Develop data visualizations and dashboards to communicate findings
- Assist in deploying models and monitoring their performance
- Work with large datasets using tools like Python, SQL, and cloud platforms
- Document processes, experiments, and results clearly
- Participate in team demos, feedback sessions, and learning opportunities.
- This role provides mentorship and exposure to customer-facing technical problem solving in a fast-moving AI/Product environment.
What We're Looking For:
- Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
- Experience writing code in Python (or another general-purpose language).
- Strong interest in artificial intelligence, machine learning, or software engineering.
- Basic understanding of statistics and machine learning concepts
- Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch
- Experience with SQL and working with databases
- Strong analytical and problem-solving skills
- Excellent communication skills and willingness to collaborate with teammates and customers.
Nice-to-Haves
- Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn)
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of version control (Git)
- Exposure to big data tools (Spark, Hadoop) is a plus
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.