全职医疗虚拟助理（心理健康诊所）

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.
SimplePractice experience is required.

Key Responsibilities

• Respond to patient calls, messages, and callback requests in a professional and compassionate manner

• Schedule, reschedule, and coordinate appointments for multiple therapists/providers

• Verify patient insurance eligibility, benefits, and coverage details

• Process, review, and submit insurance claims through SimplePractice

• Maintain accurate patient records and ensure information is updated appropriately

• Monitor and manage administrative tasks within SimplePractice and other practice systems

• Assist with patient intake, forms, and other front-office administrative processes

• Coordinate with therapists, providers, and internal team members to support smooth daily operations

• Handle routine patient communications while maintaining confidentiality and professionalism

• Provide general administrative support to the mental health practice as needed

Requirements

• Previous US healthcare or mental/behavioral health experience is required

• Hands-on experience using SimplePractice is required

• Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting

• Strong understanding of healthcare administrative workflows

• Experience with appointment scheduling and patient communication

• Familiarity with insurance verification and claims processing

• Excellent written and verbal communication skills

• Strong attention to detail and ability to handle confidential patient information

• Comfortable working independently in a remote environment

• Reliable internet connection, computer, headset, and webcam

• Ability to work hours aligned with the client's US time zone

Please send your updated CV to
Originally posted on Himalayas