NDIS - 计划经理支持官员（日班，居家办公）
NDIS - Plan Manager Support Officer (Dayshift WFH)
类别：医疗健康
地点：
永久远程办公
NDIS计划管理支持官员-独立兼职（每周30小时起）
薪资：每小时7-8澳元
我们是一家注册于国家残疾保险计划（NDIS）的计划管理服务提供商，在澳大利亚NDIS社区中被视为领导者。我们以向全澳大利亚的残疾人提供个性化和富有同情心的计划管理服务而自豪。“我们倾听，我们关心”是我们一切工作的核心。我们称之为“全方位支持”，鼓励彼此并真诚地帮助我们的NDIS计划管理参与者创造更美好的日常生活。我们利用我们的知识和经验与客户及其支持网络合作，简化NDIS流程。
“一个很棒的工作场所”——我们拥有一个支持员工的文化，对客户和同事采取温暖和关怀的态度同样受到重视。这在一个无与伦比的团队合作环境中实现，这种环境以开放和愿意学习、改进以及互相支持和帮助客户成为最好的自己为基石。
我们营造了一个包容和多元的工作环境，让员工感到安全、被尊重，并成为我们成功的一部分，通过拥抱我们的差异来实现共同目标。我们希望您参与并贡献，使我们的工作场所成为“一个很棒的工作场所”。
职位概述
计划管理支持官员职位对于协助NDIS管理团队与我们的NDIS客户（即有残疾的人）进行互动、处理发票和其他支持及行政任务至关重要。该职位需要一位具有温暖和关怀态度的人，与有残疾的客户（参与者）互动，让他们感受到支持和被倾听，展现出同理心和同情心。该职位需要具备良好的倾听、书面和口头沟通能力，注重细节。您需要具备出色的行政和技术技能，能够处理多项具有竞争性截止日期的任务，并对使用业务管理系统有真正的兴趣和能力。与残疾人互动并提供支持的能力是该职位的核心，能够及时且体贴地回应NDIS参与者和供应商的查询。
之前在行政、会计、客户服务、管理财务记录、提供支持、关系管理等方面有相关经验者优先。
查看英文原文
Category: Health Care
Location:
PERMANENT REMOTE WFH
NDIS Plan Manager Support Officer-IndependentPart time (Start at 30hours)
VA Rate : $7-8AUD per hour
We are a plan management provider registered with the National Disability Insurance Scheme (NDIS) and regarded as a leader in the NDIS community in Australia. We are proud of our reputation for providing personalised and compassionate plan management services to people living with a disability across Australia. ”We listen, we care” is at the heart of everything we do. We call this our wrap around support, where we encourage each other and genuinely assist in creating a better everyday life for our NDIS plan
managed participants. We use our knowledge and experience to work with our clients and their support networks to simplify the NDIS.
“A Great Place to Work” - We have a supportive staff culture where a warm and caring approach to clients and colleagues are equally valued. This is achieved in an environment of unparalleled teamwork underpinned by an openness and willingness to learn and improve and to support each other and our clients to be the very best we can be.
We foster a work environment of inclusion and diversity, where our staff feel safe, respected and are part of our success, embracing our differences to achieve our common goals. We would like you to participate and contribute to making our workplace
“a great place to work.”
Position Summary
The Plan Manager Support Officer position is important in assisting the NDIS Management Team to engage with our NDIS clients (people living with a disability), processing invoices and other support and administration tasks. This job requires a person with a warm and caring approach, engaging with clients living with a
disability (participants) so they feel supported and listened to demonstrating empathy and compassion. The position requires a person with good listening, written and verbal
communication skills with an eye for detail. You will need excellent administration and technical skills with the ability to handle multiple tasks with competing deadlines and a genuine interest and capability working with business management systems. Core to the role is having a capability to engage with people with disabilities and provide support, responding to NDIS participant’s and provider enquiries in a timely and considerate way.
Previous experience in administration, accounting, customer service, managing financial records, providing support, relationship building, and developing efficient workflows considered an advantage.
Key Responsibilities
1. NDIS Plan Management Support and Administration
- Process and reconcile invoices with a high level of accuracy ensuringcompliance with the clients’ NDIS funding agreements, company policies and procedures and NDIS guidelines and legislation.
- Assist the plan management team to engage with NDIS participants (people living with a disability), responding to their inquiries, helping them understand their NDIS funding and following up with timely and accurate information (phone and email).
- Timely response to relevant NDIS provider inquires and accurately resolve invoicing and provider issues.
- Update NDIS participants profiles and notes in the company’s CRM database (Careview)
- Provide advice to participants and families on different funding categories and funding periods to ensure their NDIS plan is managed efficiently aligned to NDIS regulations and legislation.
- Maintain up-to-date knowledge of company processes, policies and services and NDIS legislation and guidelines to assist stakeholders effectively.
- Assist with all general administration, data entry and reporting tasks as requested by your managers and the plan management team.
2.Compliance and Reporting
- Maintain accurate participant records and their funding records inthe CRM system, ensuring compliance with NDIS policies and operational standards.
- Conduct regular audits of participant records to ensure all documentation is updated and meets regulatory requirements.
- Assist in preparing progress reports on participant outcomes.
Required Skills and Expertise
- Knowledge of the NDIS regulations and guidelines, includingfunding categories, funding periods, service agreements, and compliance requirements an advantage
- Strong technical proficiency in CRM systems and financial management tools for tracking participant plans and budgets
- Problem-solving skills to address participant and service-related challenges effectively.
- Strong communication and people skills to build relationships with participants, families, and stakeholders.
Key Personal Attributes
- Communication and interpersonal skills: Passion for nurturing
- relationships with the genuine ability to listen, articulate clearly and engage with the team and our NDIS participants and their support networks
- Excellent time management and multi-tasking skills: Natural attention to detail, like getting things right the first time and the ability to prioritise and manage multiple tasks while remaining calm, friendly and focused
- Self-motivated and team player with the ability to support your manager and the team and also work independently, taking the initiative and being accountable for delivering timely outcomes
- Flexibility: Possess a positive approach with a willingness to learn and a passion for taking on new challenges in a changing work environment
- Ability to work with a diverse range of customers and stakeholders, including people living with a disability, cultural diversity and languages other than English.
Qualifications and Experience
- Completion of secondary education plus:
- o A degree or diploma with some relevant work experience; or
- o a lesser qualification with relevant experience.
- Previous experience in administration, customer service, bookkeeping or accounting involving reporting, data entry and data management systems will be considered an advantage.
- Fluent and articulate in English. Fluent in a second language an advantage.
- Experience using Microsoft 365 Office Suite including Outlook, Microsoft Teams, Excel, PowerPoint and customer and business management systems and platforms
Key Achievements Expected
- Timely and accurate follow up of all allocated tasks andresponsibilities
- Meet allocated KPI expectations
- Positive feedback from participants and the plan management team on service delivery and assistance provided.
- Full compliance with NDIS legislation, guidelines, operational and reporting standards.
Details
Originally posted on Himalayas