初级技术支持专员
Junior Technical Support Specialist
我们正在寻找一名技术支援专员加入B2B零售的内部支持团队。该职位专注于帮助公司内其他同事：当账户经理、商业及运营团队遇到问题时，您需要找出原因并解决问题。这是一份适合喜欢探究事物运作原理、享受解谜过程，并希望在友好国际团队中成长的机会。您将与团队领导密切合作，在一个由两人组成的小团队中工作。
要求
- 1年以上技术或客户支持相关工作经验
- 强大的逻辑和分析能力
- 愿意处理大量技术数据
- 优秀的书面沟通能力
- 能够胜任常规、重复性和日常任务，注重细节并富有耐心
- 对产品的技术方面有真实兴趣，善于查找错误的根本原因
- 沟通风格开放、友好、随和
- 英语水平达到B1（中级）或以上，因为您需要经常与国际同事沟通
加分项：
- 具备基础的SQL知识
- 有Jira和CRM系统的使用经验
- 熟悉Postman、Grafana或Kibana等工具
- 有旅游科技或B2B产品经验
福利
- 灵活的工作时间，有机会远程办公。
- 具有雄心且互相支持的团队，热爱工作，彼此欣赏，共同成长。
- 内部适应和培训项目，提升软技能和领导力。
- 部分报销参加外部培训和会议的费用。
- 公司英语学校：团体和个别课程，与来自世界各地的同事一起参与口语俱乐部。
- 企业价格的酒店和旅行服务。
- MyTime休息日——额外的非工作日，不会影响薪资。
最初发布于Himalayas
查看英文原文
We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements
- 1+ year of experience in technical or customer support
- Strong logical and analytical thinking
- Readiness to work with large volumes of technical data
- Excellent written communication skills
- Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
- Genuine interest in the technical side of the product and in finding the root causes of errors
- Open, friendly, and easy-going communication style
- English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:
- Basic SQL knowledge
- Experience with Jira and CRM systems
- Familiarity with tools like Postman, Grafana, or Kibana
- Experience in travel tech or B2B products
Benefits
· Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Originally posted on Himalayas