战略技术客户经理
Strategic Technical Account Manager
在DigitalOcean开启职业生涯中最精彩的一章。与一支由顶尖人才组成的强大团队并肩前行，他们致力于打造最简单、可扩展的云服务。如果你拥有成长型思维，习惯于大胆思考，并且被真正行业颠覆者的快节奏环境所激励，你将在这里找到属于自己的位置。我们重视共同获胜——在学习中进步，在工作中享受乐趣，并为世界上的梦想家和建设者带来深远的影响。
我们正在寻找一名**战略技术客户经理**，他/她热衷于产生影响，能够与高级利益相关者建立真诚的关系，并理解如何将基础设施选择融入业务战略。
作为DigitalOcean的战略技术客户经理（TAM），你将加入一个致力于革新云计算和AI的动态团队。
#### 你将负责：
**战略关系管理**
- 负责与DigitalOcean最高价值客户的的技术关系，包括财富500强公司和全球科技领导者。
- 作为值得信赖的技术顾问和面向高管的联系人，与VP和SVP级别的利益相关者建立深入且持久的关系。
- 主导定期的技术和战略对齐会议（QBRs、EBRs），主动塑造客户的路线图，以最大化DigitalOcean基础设施的价值。
- 作为思想合作伙伴，推动客户现代化、优化和扩展使用前沿云架构模式的AI/ML和GPU工作负载。
**高管形象与影响力**
- 以自信、清晰和权威的方式与C级和VP级联系人互动。
- 提供高影响力的、适合董事会的架构决策、成本性能权衡和创新机会的演示。
- 熟练处理复杂的组织结构，确保DigitalOcean在每个层级都保持高管对齐和账户控制。
**技术咨询与创新支持**
- 为在DigitalOcean上设计和扩展AI/ML、容器化和GPU密集型工作负载提供专业指导。
- 协助客户进行架构规划、工作负载迁移、性能调优和事件响应。
- 直接与工程和产品团队合作，解决客户障碍，并根据企业需求影响产品路线图。
**增长、留存与倡导**
- 负责DigitalOcean最大和最具战略意义的客户的技术成功
查看英文原文
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a **Strategic Technical Account Manager** who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.
As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.
#### What You’ll Do:
**Strategic Relationship Management**
- Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
- Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
- Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
- Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
**Executive Presence & Influence**
- Engage with C-level and VP-level contacts with confidence, clarity, and authority.
- Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
- Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
**Technical Consultation & Innovation Support**
- Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
- Assist customers with architectural planning, workload migration, performance tuning, and incident response.
- Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
**Growth, Retention & Advocacy**
- Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
- Identify opportunities for workload expansion, cost optimization, and operational efficiency.
- Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
Lead cross-functional account planning with Account Management, Product, and Engineering.
#### What You’ll Add to DigitalOcean:
**Enterprise Customer Experience**
- 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
- Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
- Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
**Technical Depth**
- Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
- Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
- Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
- Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
- Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
**Executive Presence & Communication**
- Proven ability to engage with and influence executive decision-makers.
- Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
- Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
#### **Bonus Points**
- Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
- Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
- Background in startup or high-growth environments where agility and influence matter.
- Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio.
*This is a remote role
JR: 2026-8001
_#LI-Remote_
### **Why You’ll Like Working for DigitalOcean**
- **We innovate with purpose.** You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- **We prioritize career development.** At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- **We care about your well-being.** Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- **We reward our employees.** The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- **DigitalOcean is an equal-opportunity employer.** We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**Application Limit:** You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.